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Audiology Technician - Hearing Aids

Vanderbilt University Medical Center
Franklin, USA
Full-time
Mid
Onsite
Discovered 3 weeks ago

Full Job Posting

Responsibilities:

  • Certifications:
  • Work Experience:
  • Experience Level:
  • Education:
  • This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
  • Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
  • Assist patients with hearing aids, assistive listening devices, cochlear implant accessories, and Bluetooth-enabled technology
  • Troubleshoot hearing aid and connectivity issues while providing exceptional customer service
  • Support same-day patient appointments and clinic flow
  • Manage hearing aid inventory, repairs, shipments, warranties, and device tracking
  • Prepare equipment and treatment areas for daily clinic operations
  • Maintain accurate electronic records and patient documentation
  • Coordinate with audiologists, patients, and vendors to ensure timely service and follow-up
  • Travel occasionally to satellite clinics as needed
  • What We're Looking For
  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in Communication Sciences, Audiology, Speech-Language Pathology, Healthcare, Business, Technology, or a related field preferred
  • Experience in healthcare, medical office support, rehabilitation services, hearing healthcare, retail technology, customer service, or other patient-facing environments preferred
  • Strong communication, organizational, and problem-solving skills
  • Comfort learning new technology and troubleshooting device-related issues
  • Ability to multitask and manage competing priorities in a fast-paced clinical setting
  • Demonstrated reliability, professionalism, and commitment to patient service
  • Experience working with pediatric populations or individuals with special needs is a plus
  • Why Join Vanderbilt Health?
  • Work alongside nationally recognized audiologists and hearing specialists
  • Gain hands-on experience with advanced hearing aid and cochlear implant technology
  • Develop valuable healthcare, patient care, and technical support skills
  • Enjoy a consistent Monday-Friday schedule with no weekends
  • Be part of a collaborative team dedicated to improving patients' quality of life
  • Explore long-term career growth opportunities within Vanderbilt Health
  • Apply Today
  • If you enjoy helping people, solving problems, and working with technology, we'd love to hear from you. Join Vanderbilt Health and help patients hear, communicate, and connect more confidently every day.
  • DAILY RESPONSIBILITIES:
  • · Assist and counsel same day clinic patients independently with hearing aid repairs, supplies, earmold pick up and accessory Bluetooth pairing.
  • · Document and bill for patient care services.
  • · Schedule same day clinic patients for hearing aid cleanings, supplies, and repairs, and earmold pick up.
  • · Respond timely to patient messages/calls and provider clinical messages.
  • · Complete quality check of invoices with our negotiated prices and purchase order numbers.
  • · Ship items back to manufacturers for repairs, remakes, or refunds via USPS, UPS, or FedEx.
  • · Order hearing aids, accessories, and earmolds per Track aid or custom hearing aid forms
  • TECHNICAL CAPABILITIES
  • · Patient Documentation and Billing (Intermediate): Demonstrates mastery proficiency in documentation practices. Documents in the appropriate templates and utilizes only approved abbreviations within patient documentation. Meets institutional standards for quality and timeliness of documentation and billing. May orient new staff to departmental and VUMC documentation standards. Will complete accurate chart audits of co-workers’ documentation.
  • · Customer Service (Intermediate): Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discuss options with customers for alternative ways to meet expectations cost-effectively and efficiently. Commands respect and confidence from customers, and identifies, influences, and creates business opportunities. Deals with unexpected customer demands smoothly and without conflict.
  • · Audiology Patient Education (Intermediate): Communicates functional impact of assessment findings, treatment interventions, diagnosis, and disease process. Adapts communication to the level of understanding of the patient. Determines comprehension and need for repetition and/or revision of counseling methods. Promotes public awareness and prevention of communicative and related disorders through local, and regional presentations to patient groups (e.g. American Tinnitus Association, Vestibular Disorders Association etc.) Generates measurable improvement in understanding and quality of life of patients and their families.
  • · Hearing Aid Maintenance (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain devices, accessories, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient.
  • · Quality Assurance (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.
  • Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.
  • These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.
  • Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.
  • Core Accountabilities:
  • Core Capabilities:
  • Position Qualifications

Qualifications

  • This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.
  • Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.
  • High school diploma or equivalent required
  • Associate's or Bachelor's degree in Communication Sciences, Audiology, Speech-Language Pathology, Healthcare, Business, Technology, or a related field preferred
  • Experience in healthcare, medical office support, rehabilitation services, hearing healthcare, retail technology, customer service, or other patient-facing environments preferred
  • Strong communication, organizational, and problem-solving skills
  • Comfort learning new technology and troubleshooting device-related issues
  • Ability to multitask and manage competing priorities in a fast-paced clinical setting
  • Demonstrated reliability, professionalism, and commitment to patient service
  • Experience working with pediatric populations or individuals with special needs is a plus
  • Why Join Vanderbilt Health?
  • Work alongside nationally recognized audiologists and hearing specialists
  • Gain hands-on experience with advanced hearing aid and cochlear implant technology
  • Develop valuable healthcare, patient care, and technical support skills
  • Enjoy a consistent Monday-Friday schedule with no weekends
  • Be part of a collaborative team dedicated to improving patients' quality of life
  • Explore long-term career growth opportunities within Vanderbilt Health
  • Apply Today
  • If you enjoy helping people, solving problems, and working with technology, we'd love to hear from you. Join Vanderbilt Health and help patients hear, communicate, and connect more confidently every day.
  • · Assist and counsel same day clinic patients independently with hearing aid repairs, supplies, earmold pick up and accessory Bluetooth pairing.
  • · Document and bill for patient care services.
  • · Schedule same day clinic patients for hearing aid cleanings, supplies, and repairs, and earmold pick up.
  • · Respond timely to patient messages/calls and provider clinical messages.
  • · Complete quality check of invoices with our negotiated prices and purchase order numbers.
  • · Ship items back to manufacturers for repairs, remakes, or refunds via USPS, UPS, or FedEx.
  • · Order hearing aids, accessories, and earmolds per Track aid or custom hearing aid forms
  • TECHNICAL CAPABILITIES
  • · Patient Documentation and Billing (Intermediate): Demonstrates mastery proficiency in documentation practices. Documents in the appropriate templates and utilizes only approved abbreviations within patient documentation. Meets institutional standards for quality and timeliness of documentation and billing. May orient new staff to departmental and VUMC documentation standards. Will complete accurate chart audits of co-workers’ documentation.
  • · Customer Service (Intermediate): Keeps management informed on all aspects of one or more projects. Takes personal responsibility to ensure external and internal customer satisfaction is met despite pressures and/or significant obstacles. Discuss options with customers for alternative ways to meet expectations cost-effectively and efficiently. Commands respect and confidence from customers, and identifies, influences, and creates business opportunities. Deals with unexpected customer demands smoothly and without conflict.
  • · Audiology Patient Education (Intermediate): Communicates functional impact of assessment findings, treatment interventions, diagnosis, and disease process. Adapts communication to the level of understanding of the patient. Determines comprehension and need for repetition and/or revision of counseling methods. Promotes public awareness and prevention of communicative and related disorders through local, and regional presentations to patient groups (e.g. American Tinnitus Association, Vestibular Disorders Association etc.) Generates measurable improvement in understanding and quality of life of patients and their families.
  • · Hearing Aid Maintenance (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain devices, accessories, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient.
  • · Quality Assurance (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.
  • Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.
  • These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.
  • Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.

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