{bc}
Apply
oracle

ATM Specialist

Hilltop Holdings
Dallas, USA
Full-time
Junior · 1+ years experience
Hybrid
Discovered 5 days ago
Communication

Full Job Posting

Qualifications

  • High School diploma, general education degree (GED), or equivalent required; Bachelor or Associates degree preferred.
  • 1 year or more of experience in an IT support role required; experience in banking or financial services industry preferred.
  • Must have very strong knowledge of, and experience with, Microsoft Windows and Microsoft Office products.
  • Must be able to work rotating on-call shifts, including evening and weekend hours.
  • Excellent communication skills, both verbal and written.
  • Ability to learn and retain knowledge of various systems, tools, and application.
  • Excellent analytical and troubleshooting skills with strong attention to detail.
  • Must have the ability to work efficiently and effectively under pressure in a deadline-driven environment while maintaining a profession and mature demeanor.
  • Excellent time management and organizational skills.
  • Excellent customer service skills.
  • The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

Responsibilities

  • Monitor ATM status using current remote monitoring tools.
  • Provide First Line Maintenance by remotely troubleshooting ATMs.
  • Dispatch vendors, as needed, for service requests.
  • Monitor service requests to ensure timely resolution.
  • Provide support for after-hours monitoring and service requests.
  • Assist ATM Manager with new ATM installations, decommissions, and relocations.
  • Test and apply software updates as needed to maintain compliance or to remediate identified issues.
  • Track recurring ATM faults and address with vendor support, including troubleshooting of Microsoft Windows components and software configuration files.
  • Review third-party ATM audits to ensure regulatory compliance and identify issues not captured by remote monitoring tools.
  • Assist ATM Manager with special projects as needed.
  • Assist with testing software images.
  • Other duties as assigned.

Preferred Qualifications

  • High School diploma, general education degree (GED), or equivalent required; Bachelor or Associates degree preferred.
  • 1 year or more of experience in an IT support role required; experience in banking or financial services industry preferred.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Hilltop Holdings

Operations Manager, Sr

Dallas, USA

Discovered 2 days agoFull-time

Production Manager, NE

Montgomery, USA

Discovered 2 days agoFull-time

Operations Manager, Sr

Dallas, USA

Discovered 2 days agoFull-time

Production Manager, NE

Montgomery, USA

Discovered 2 days agoFull-time

Trust Officer/Wealth Administrator - Market Manager (Fort Worth)

Fort Worth, USA

Discovered 3 days agoFull-time

Wealth Management Analyst Trainee

Dallas, USA

Discovered 3 days agoFull-time

Teller/Customer Service Representative

Dallas, USA

Discovered 3 days agoFull-time

Senior Trust Officer/Wealth Management Administrator (Austin)

Austin, USA

Discovered 3 days agoFull-time