AsstMgr-Training

Job summary

Education and experience

• Option one: a two-year degree in HR, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; one year of HR or related professional experience; and certified-trainer qualification.
• Option two: a four-year bachelor's degree in one of the listed or related majors and certified-trainer qualification; no work experience is required.

Employee training

• Promote training programs and help employees develop behaviors that support service excellence and guest expectations.
• Use effective training methods, meet with training cadre, observe employee service behaviors, and provide feedback.

Training evaluation

• Monitor enrollment and attendance; meet participants to assess progress and address concerns.
• Partner with operational leaders to assess technical and leadership skills, review guest feedback, and identify improvement opportunities.
• Measure learning transfer to operations and incorporate adult learning principles.

Program plans and budgets

• Identify performance gaps with managers and develop or adjust training, including retraining where appropriate.
• Align training with business indicators, clarify employee expectations, and develop service-performance training.
• Incorporate brand values, guest satisfaction, and continuous improvement into development activities.
• Assist with training budget development and management and control expenses in line with financial goals.

Work arrangement

• Full-time position at the listed Marriott location in Makkah, Saudi Arabia; the posting states it is not remote.