ASST TEAM LEADER - WAREHOUSE

Job Purpose

• To support the Warehouse Team Leader in managing daily warehouse and dark store operations for quick commerce projects, ensuring efficient inventory management, order fulfillment, picking, packing, and dispatch within defined service level agreements (SLAs). The role is responsible for supervising warehouse associates, maintaining stock accuracy, monitoring team productivity, and ensuring compliance with operational procedures, safety standards, and customer service requirements. 2.
• Support the Warehouse Team Leader in managing day-to-day warehouse and dark store operations. Supervise and coordinate warehouse staff involved in receiving, put-away, picking, packing, replenishment, and dispatch activities. Ensure quick commerce orders are processed accurately and dispatched within the required SLAs. Monitor inventory accuracy through cycle counts, stock audits, and discrepancy reporting. Ensure timely replenishment of fast-moving products and maintain optimal stock availability. Coordinate with third-party logistics (3PL) partners, delivery teams, and other operational departments to resolve operational issues. Monitor team attendance, shift allocation, productivity, and overall work performance. Ensure compliance with FIFO (First In, First Out) and FEFO (First Expired, First Out) practices, product quality standards, and procedures for handling damaged or expired items. Maintain warehouse housekeeping, hygiene, safety, and operational discipline. Prepare daily operational reports covering order fulfilment, inventory discrepancies, team productivity, and pending activities. Identify operational gaps and support continuous improvement initiatives to enhance efficiency and service quality. Ensure compliance with established warehouse procedures, company policies, and applicable health and safety requirements. Perform other warehouse- and operations-related duties as assigned by the Manager. 3. Educational Qualifications and Experience Diploma or equivalent qualification. Minimum of 2 years of relevant warehouse operations experience. Experience in third-party logistics (3PL), quick commerce, e-commerce, or dark store operations is preferred. Previous experience in team coordination or staff supervision is an advantage. 4. Technical Competencies and Skills Knowledge of warehouse operations and inventory management principles. Understanding of order picking, packing, replenishment, dispatch, and stock control processes. Basic computer skills and familiarity with Warehouse Management Systems (WMS) or inventory management systems. Good team coordination, communication, and problem-solving skills. Ability to work effectively in a fast-paced operational environment and meet defined service level targets. Strong attention to detail and commitment to inventory accuracy and operational quality. Ability to coordinate with internal teams, delivery personnel, and external service providers. Flexibility to work shifts, weekends, and public holidays as required.