{bc}
Apply
oracle

Asst In House Marketing Manager

Hilton Grand Vacations
Honolulu, USA
Full-time
Manager · 3+ years experience
Onsite
Discovered 2 days ago

Full Job Posting

Qualifications

  • What We Are Looking For
  • Minimum 3 years of customer service, guest experience, or hospitality-related experience.
  • At least 2 years of supervisory experience leading, coaching, and developing team members.
  • Validated ability to resolve complex guest, customer, or vendor concerns while maintaining a high level of professionalism and service.
  • Strong verbal and written communication skills with the ability to effectively engage guests, team members, and business partners.
  • Excellent organizational, time management, and multitasking skills in a fast-paced, achievement-focused environment.
  • Demonstrated ability to lead multiple priorities, meet business objectives, and deliver results within established timelines.
  • Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
  • High school diploma or equivalent.
  • Flexibility to work a varied schedule, including evenings, weekends, and holidays as business needs require.

Preferred Qualifications

  • 3+ years of leadership experience developing teams and driving performance.
  • Experience in timeshare sales, marketing, vacation ownership, or hospitality with Hilton Grand Vacations or another branded timeshare organization.
  • Bachelor's degree in Business, Hospitality, Marketing, or a related field.
  • 3+ years of management experience with responsibility for team development, performance management, and operational results.
  • Shown success leading teams in a customer-focused, goal-oriented environment.
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

  • Schedule Details:
  • Our Marketing Manager will work a flexible schedule to include weekends and holidays.
  • As an Assistant Manager Marketing, you will be responsible for:
  • Lead, coach, and develop a high-performing team of Marketing Representatives through ongoing training, mentorship, performance feedback, and accountability.
  • Serve as the primary escalation point for guest concerns, resolving complex issues with professionalism, compassion, and a commitment to exceptional service.
  • Drive team performance by managing lead flow, tracking important measurements, and supporting the achievement of budget, regional, and company goals.
  • Ensure team members deliver accurate information, consistent messaging, and outstanding service through quality assurance, communication standards, and scripting compliance.
  • Foster a culture of accountability by ensuring adherence to company policies and procedures, conducting performance management conversations, and supporting employee development.
  • Partner across departments to develop and enhance processes that improve communication, streamline team handoffs, and improve operational results.
  • Facilitate ongoing training initiatives to communicate company updates, benefits, procedures, and performance expectations.
  • Champion a world-class brand presence by upholding brand standards across guest interactions, marketing collateral, and physical environments.
  • Evaluate business needs, operational challenges, and process improvements to make sound decisions and efficiently implement change initiatives.
  • Lead with integrity, professionalism, and sound judgment while consistently supporting the needs of both team members and guests.
  • Contribute to departmental success by taking on additional projects and responsibilities that support organizational objectives.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Hilton Grand Vacations

Maintenance Engineer

Hilton Head Island, USA

Discovered YesterdayFull-time

Housekeeper

Myrtle Beach, USA

Discovered YesterdayFull-time

Maintenance Engineer

Hilton Head Island, USA

Discovered YesterdayFull-time

Housekeeper

Myrtle Beach, USA

Discovered YesterdayFull-time

Maintenance Technician III

Orlando, USA

Discovered YesterdayFull-time

Vacation Sales Ambassador

Anaheim, USA

Discovered Yesterday

Housekeeper - Full Time

Wisconsin Dells, USA

Discovered YesterdayFull-time

Maintenance Tech II

Naples, USA

Discovered YesterdayFull-time