Associate Warehouse Supervisor

About Us

Job Purpose

• To supervise the receipt, storage and inventory movement across retail business. Organize accurate picking, packing and facilitate time delivery to stores and customers.
• Oversee receiving of all shipments into the warehouse against procurement records. Ensure order accuracy and reporting of any inconsistencies or damages in a timely manner.
• Manage the quality check activities and ensure every item is properly tagged. Organize storage in a safe and secured manner to avoid any possibilities of damage or loss due to improper handling.
• Ensure timely submission of Good Receipt Note (GRN) to Finance for supplier invoice matching and payments.
• Supervise timely discrepancy/damage reporting and escalations as required.
• Arrange picking, quality check and packing of items based on store and customer orders. Coordinate with last mile team for deliveries.
• Daily SLA monitoring for both inbound, outbound operations and ensure the daily SLA timelines are met without exception.
• Manage the Sales force tickets and ensure timely response is given to all the cases assigned to the warehouse.
• Handle the store and customer returns and ensure necessary actions are done withing stipulated SLA timelines.
• Manage the shifts and ensure the shift targets are achieved on daily basis.
• Track and maintain records of user productivities and ensure the warehouse assistants KPI’s are met.
• Support warehouse supervisors in shift, ROTA planning and staff allocations.
• Review Operational processes from a risk management perspective; identify and qualify new areas of risks and escalate concerns to the site HSE committee.
• Guide and motivate subordinates to enhance performance and produce quality work and ensure that they are continuously developed for higher level roles.
• Maintain HSE practices in the working environment in order to minimize the opportunity of damage property and injury to self and colleagues. Pro-actively remind colleagues to behave in line with the HSE processes defined by the company.

Qualifications

• Education/Certification and Continued Education
• A relevant vocational qualification would be an advantage.
• Years of Experience
• 2-3 years experience within retail logistics or warehouse operations.
• Good knowledge of material receiving, storage and handling gained through formal trainings or work experience.
• Process driven, Excellent attention to detail and who Can work with minimal guidance.

Knowledge and Skills

• Good knowledge of material receiving, storage and handling gained through formal trainings or work experience.
• Working knowledge in any WMS and Ecommerce fulfillment knowledge is preferred.
• Process driven, Excellent attention to detail and who Can work with minimal guidance.

Responsibilities

• Functional Roles and Responsibilities

Preferred Qualifications

• Working knowledge in any WMS and Ecommerce fulfillment knowledge is preferred.