Associate Vendor Operations

About This Role

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description Role Brief:

Responsible for the day to day activities and supporting the local Operations Manager in the execution of priorities and tasks. Main point of contact for vendors ensuring any changes, issues or requests are completed and tracked.

What’s On Your Plate?

• Support the local Ops Manager & (key) account managers to improve operational metrics & setting vendors up for success
• Own new vendor onboarding processes including scanning inventory for catalog creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hours
• Actioning vendor changes i.e. opening hours, contact numbers, assortment
• Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalog, price changes etc)
• Responsible for updating vendors assortment catalog and integrations process for assortment, inventory management & price updates
• Daily review of performance & monitoring of inventory / price updates, identifying any issues and resolving to ensure correct availability & prices
• Regularly reviewing vendors assortment looking at orders generated & top out of stock worst offenders; sharing reports with the local ops manager
• Responsible for ensuring vendors have the right training, tools (devices etc) and processes in place ensuring local tracking, implementation and vendors compliance
• Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance / solutions immediately
• Collaborate with other VC's within market and across the region for best practices and lessons learned
• Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed

Qualifications What Did We Order?

• Strong vendor operational knowledge
• Ability to document processes and guidelines
• Ability to work with data and highlight key insights
• Ability to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate
• 1 plus years experience in an operational role
• Understands grocery operations