Associate - Technology Product Support

This position is primarily responsible for in office routine support of Construction Technology equipment which includes various Caterpillar and/or Construction Machine Control and Guidance equipment and other supporting construction technology.

• Perform basic support on construction technology equipment, with emphasis on Lasers, Levels, and Theodolites.
• Provide support to Senior Specialists in performing evaluations.
• Prepare accurate estimates for customers.
• Communicate with customers to keep them informed about the status of their equipment.
• Ensure all documentation is completed accurately and efficiently.
• Maintain customer satisfaction by ensuring customer needs and deadlines are met.
• Complete all scheduled duties in a safe and efficient manner.
• Adheres to all safety rules and maintains quality housekeeping in work area.

• No formal responsibility for supervising others.

• High School Diploma or GED
• Basic knowledge of how construction technology operates.

• Experience with Heavy Equipment Technology
• Spectra Precision Technology training
• Training with lasers and electronic technology

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Strong communication skills, including verbal, written and listening skills.
• Strong multitasking abilities, detail-oriented and self-motivated
• Excellent customer service skills
• Professional demeanor with both internal and external contacts including personal appearance and friendly, courteous treatment of peers and people at all levels inside and outside the organization
• Strong computer skills experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint), and the ability to learn CAT/MacAllister/Michigan CAT systems
• Ability to build and maintain effective customer and professional relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment.
• Ability to work in a fast-paced, high-pressure, deadline driven environment.

• Works under immediate supervision. Rely on instructions and pre-established guidelines to perform functions of the job.
• Major responsibilities do not typically require exercising independent judgment. Detailed instructions or established procedures are usually available as guidelines for most aspects of the job.
• If an error is made while in this position, it will require minimal, effort to identify the error and can create a minimal, impact on the company financially

The duties and responsibilities outlined in this posting are not exhaustive and may evolve based on business needs.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.