Associate Technical Support Consultant
Role Overview
• Provides higher-level technical support to customers via the telephone and/or Internet (e.g., instant message, email).
• Assesses nature of system or service issues and resolves technical or sophisticated support problems through independent judgment and advanced problem-solving skills.
• Maintains log of system issues and conveys customer feedback to product development staff.
• Possesses sound knowledge of organization's products. Assist field technicians who are troubleshooting problems or repairing products.
• Understanding of the healthcare and/or IT industry and applications
Full Job Posting
Qualifications:
- A bachelor’s degree in computer science, Information Technology, or related technical discipline.
- Professional certifications are highly preferred and considered a strong asset.
- Excellent verbal and written communication
- Troubleshooting experience
- Primarily works in standard office environment or remotely
- Night Shift & 24x7 rotational shift
- May require after-hours, on-call support and/or holidays
- On-call and after-hour work during peak times including end of month/quarter/year; during this time PTO is limited to meet business needs.
- Experience with healthcare products in a support, development or consultancy environment, with experience in developing or supporting the assigned products and demonstrated competence in functional or technical components of the assigned products.
Mandatory Skills
- Working Arrangements:
- Preference:
Benefits
- Veradigm believes in empowering our associates with tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
- Quarterly Company-Wide Recharge Days
- Peer-based incentive “Cheer” awards
- Tuition Reimbursement Program
- To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -
- https://veradigm.com/about-veradigm/careers/benefits/
- https://veradigm.com/about-veradigm/careers/culture/
- We are an Equal Opportunity Employer. No job applicant or employee shall receive less favorable treatment or be disadvantaged because of their gender, marital or family status, color, race, ethnic origin, religion, disability or age; nor be subject to less favorable treatment or be disadvantaged on any other basis prohibited by applicable law.
- Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
- Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!
Benefits
- Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
- #LI-SL1
Preferred Qualifications
- Professional certifications are highly preferred and considered a strong asset.
About Veradigm
Healthcare technology company providing clinical, financial, data, and analytics solutions to providers, payers, and life-science companies.
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