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Associate Technical Support Consultant

Veradigm
Pune, IND
Full-time
Junior · 1–3 years experience
Hybrid
Discovered 3 weeks ago
jiraservicenow

Full Job Posting

Skills

  • -Excellent verbal & written communications skills
  • -Excellent problem-solving skills and ability to troubleshoot.
  • -Basic understanding of Windows Servers
  • -Exposure on interaction with international clients (US preferred)
  • -Hands on experience on application/ product support
  • Responsibilities:-
  • Ability to interact professionally with internal stakeholders and all levels of support staff and Engineers.
  • Monitor automations using Automation Anywhere Control room and UiPath Orchestrator and respond to errors, exceptions, and performance issues.
  • Restart or re-trigger bots as needed and escalate critical issues to the development team.
  • Update configuration files to support BOT scaling.
  • Assist with bot scheduling in the Control Room and validate post-deployment execution.
  • Assist with new client onboarding process.
  • Raising support tickets in Jira & ServiceNow
  • Proactively reviewing the emails and actively responding to address issues/de-escalate.
  • Good to have:-
  • Familiarity with the US healthcare industry and terminology.
  • Automation platforms experience for RPA Operations Support in (UiPath/ Automation Anywhere, etc.,) is preferred.
  • Academic and Professional Qualifications:
  • Successful completion of a bachelor’s degree or relevant Technical / Business Experience
  • Experience:
  • 1-3 years of experience

Benefits

  • Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
  • Quarterly Company-Wide Recharge Days
  • Flexible Work Environment (Hybrid)
  • Peer-based incentive “Cheer” awards
  • Tuition Reimbursement Program
  • To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -
  • https://veradigm.com/about-veradigm/careers/benefits/
  • https://veradigm.com/about-veradigm/careers/culture/
  • #LI-SL1 #LI-Hybrid
  • Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
  • Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!

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