Associate Technical Services Engineer II

Role overview

Location and working model

• The role is based in Toronto and follows a hybrid working model, with a minimum expectation of three days per week in the office.

What you'll do

• Work alongside large customers to resolve questions about architecture, performance, recovery, security, and other technical challenges.
• Find root causes and provide practical solutions for large-scale, data-intensive environments.
• Advise customers on best practices for operating MongoDB at scale.
• Advocate for customer needs with product management and development teams.
• Contribute to internal projects, including support-tool development for performance, benchmarking, and diagnostics.

Technical experience

• Strong technical experience in one or more of systems administration, distributed systems, network administration, database architecture and administration, application architecture, data architecture and design, or performance tuning and benchmarking.
• Programming experience in Java, Python, Ruby, C, C++, C#, JavaScript, Node.js, Go, PHP, or Perl is a bonus.
• For operations-background candidates, experience administering large-scale production environments—including hardware, operating systems, networks, firewalls, load balancers, or cloud resources—is preferred.

Core qualifications

• Excellent written and verbal communication skills and a genuine desire to help people.
• Advanced diagnostic and troubleshooting skills and the ability to investigate and solve problems.
• Able to stay calm under pressure and solve problems in real time.
• Able to rapidly learn varied technical skills and collaborate, including seeking help when appropriate.

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