Associate | System Admin | Bengaluru | Engineering as a Service/ Operate

As a technical front-line resource, the Systems Administrator II is a mentor and escalation point for junior members of the Systems Operations team. This role’s primary responsibility is to monitor, triage, and resolve or escalate issues as necessary in a world class 24/7/365 production environment. The Systems Administrator II will also act as a resource to collaborate with teams to prevent or minimize impact of potential issues. They will achieve this by blending a strong set of troubleshooting skills with a strong understanding of our infrastructure and production pipelines. Eyes of Glass monitoring for and react to alerts within the environment providing level 1 support Provide clear communication/escalation/follow-up/closure of alerts and maintenances tomultiple teams within the organization Support various engineering and other internal teams involved with maintaining our serverinfrastructure; including but not limited to firmware upgrades, system provisioning anddecommissions. Complete general day to day tickets within jira/SNOW (user-add/removal, monitoringadjustments, general permission related issues, etc.). Interact with external parties for escalation or hardware /software support tickets. Responsibilities and Duties of the Role:

• Participate on small to medium application and infrastructure implementation projects andensure the result conforms to System Operations monitoring standards

• Support in carrying out Operational tasks as assigned.

• Interacts and communicates with supervisor and peers. Receives and transmits routineinformation requiring some explanation or interpretation, to members of the team.

• Ability to resolve infrastructure operational issues with a moderate to high degree ofcomplexity while following established procedures or analyzing data to diagnose and identifyroot causes when necessary, to resolve issues or complete assignments.

• Communicate with internal contacts at a variety of organizational levels to diagnose, explainand resolve problems for both technical and non-technical audiences.

• Participate in supporting high profile events.

• Demonstrates a strong work ethic, initiative and the ability to aggressively and effectivelytroubleshoot problems and perform root cause analysis.

• Comfort working in a fast-paced, growth environment with minimal direction.

• Able to operate with limited resources, exhibit dispassionate critical-thinking, and creativelysolve problems. Motivated and inventive, always finds a way forward—eternal optimist witha committed drive for contributing and making a difference.

• Any other duties needed to help achieve business objectives, including participating in an on-call rotation.

• Escalate and triage monitoring alerts Required Education, Experience/Skills/Training:

• Three or more years of progressively complex related experience.

• BA/BS degree in Computer Science or related software engineering field or equivalent practical experience

• Proactive thinker with strong problem solving skills.

• Experience with Linux (Installation, Configuration, Tuning).

• Strong written and verbal skills

• Strong troubleshooting skills.

• Excellent communication and interpersonal skills.

• Knowledge with scripting languages (BASH, Python,).

• Experience with Ansible and Ansible Tower.

• Good understanding of security and networking concepts.

• Experience with IPMI tool

• Experience utilizing infrastructure monitoring solutions. (Icinga, Zabbix)

• Able to work non-traditional hours, in non-traditional settings. This includes weekends,evenings, and holidays Preferred :

• Three or more years of infrastructure monitoring experience

• Experience with Varnish caching

• Experience in installing and configuring Icinga2

• Experience with Icingaweb2 Interface.

• Experience Creating NAGIOS check plugins.

• Experience in installing and configuring ZABBIX

• Experience with Zabbix web interface