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Associate Support Analyst (Sunrise)

Sunrise Technologies
USA
Full-time
Entry
Onsite
Discovered 1 months ago
Microsoft Dynamics 365

Full Job Posting

Core Responsibilities

  • Serve as the first point of contact for client support requests, troubleshooting and resolving Tier 1 issues using SOPs and knowledge resources.
  • Create, maintain, and improve SOPs, knowledge articles, and support documentation.
  • Document, track, and update support tickets accurately and timely.
  • Escalate complex issues to senior support team members when appropriate.
  • Communicate professionally with clients regarding issue status and resolution.
  • Collaborate with Sunrise Technologies' Global Support Team to ensure quality client service.
  • Follow documented processes, workflows, and support procedures.
  • Assist with user account, application, and basic system support activities.
  • Identify recurring issues and communicate trends to the support team.
  • Maintain high levels of customer satisfaction through responsive and professional support.
  • Participate in ongoing training and development related to Microsoft Dynamics 365.

Required Qualifications

  • Associate's degree or higher in Information Technology, Networking, Computer Information Systems, or a related field; minimum cumulative GPA of 3.0 or higher.
  • Experience in a Help Desk, Technical Support, Service Desk, Support Analyst, or related customer support role working in a customer-facing environment.
  • Strong attention to detail and ability to follow documented procedures and work independently.
  • Willingness and aptitude to learn new technologies and business applications.
  • Apply online or email your resume to [email protected]
  • Sunrise Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

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