Associate Sales Manager - B2B Sales - Bilingual

You have:

• 3 to 5 years of proven work experience in a leadership sales role (must)

• 3+ years of Sales B2B experience (must)

• 1+ years of BPO experience (desirable)

• English Proficiency B2+ (must) // French is a plus in your application

• Willingness to commute to our site located in CDMX, Insurgentes (near by Poliforum)

• A passion for customer experience and driving team results

• Experience in operations (BPO) and strategy building

• Excellent Coaching history

• A record of developing and retaining great employees

• Experience maximizing revenue through best practices

• Experience working with Salesforce.com or similar CRM

• Experience finding solutions as a manager

• Change Management skills

You will:

• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

• Be a point of escalation for our clients and respond promptly to any issues

• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

• Work with client contact on reporting and forecasting

• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

• Work with client contact on reporting and forecasting

• Coordinate team incentives and Sales Performance Incentive Funds