Associate - Retail Risk Operations and Card Production

Role summary

Card production and operations

• Operate card-personalization and PIN-printing machines to ensure accurate, timely personalization.
• Fulfil, package, dispatch, and process delivery of debit and credit cards.
• Maintain daily embossing reports, reconciliation records, and production documentation.
• Prepare correct job setups, card plastics, and customer letters for personalization and renewals.
• Monitor foils, ribbons, plastics, and other machine consumables and maintain stock availability.
• Shred used consumables and damaged cards or plastics; maintain records and follow security procedures.
• Reconcile vault, production, and inventory records, including embossed-versus-processed card verification.
• Process standard and VIP card requests within approved turnaround times and operational procedures.
• Coordinate with IT, Operations, vendors, and support teams on issue resolution, UAT, and machine support.
• Report operational issues and perform other duties assigned by the line manager or department head.

Qualifications and experience

• Bachelor’s degree in finance or equivalent is required.
• At least two years of experience in card operations, card personalization, or related banking operations is required.
• Knowledge of debit and credit cards and proficiency in MS Office are required.
• Intermediate understanding of printer maintenance and troubleshooting is listed.
• Strong attention to detail, accuracy, and time management are listed.

Competencies

• Listed competencies include achievement orientation, customer-service orientation, concern for quality, teamwork, interpersonal effectiveness, change orientation, and high performance.

Why Commercial Bank

• The employer describes a digital-first environment, international exposure, employee well-being, work-life balance, competitive compensation and benefits, and commitment to diversity and inclusion.