Associate Representative - Customer Service
Key Skills for This Role
Full Job Posting
Responsibilities:
- Interacts with customers by phone or in person to provide information and to ensure best service possible.
- Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.
- Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
- Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
- Refers unresolved customer grievances to designated departments for further investigation.
- Completes customer invoicing.
- Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.
- Maintains regular contact with existing clients, continually working to understand new or existing "pains" and needs and developing strategies to address those pains.
- Prepares for, attends, and participates in weekly sales meetings.
- Remains current on industry trends, market activity and competitor products.
Qualifications:
- High School Diploma or Equivalent required.
- 0-2 years of relevant experience
- 1 year of sales experience preferred
- Direct Sales (B2B) experience preferred
- Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
- Knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Ability to build working relationships with other functional areas to best support mutual objectives
- Basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers
- Ability to research and resolve customer issues
- Strong written and verbal communication skills
- Basic computer skills
- Ability to effectively prioritize and execute tasks
- Ability to build and maintain long-term relationships with customers
Preferred Qualifications
- 1 year of sales experience preferred
- Direct Sales (B2B) experience preferred
- Strong knowledge of retail and wholesale sales principles, methods, practices, and techniques preferred
About EECOL
Global provider of business-to-business distribution and supply chain solutions.
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