Associate (Regional) Manager, Field Service (Great Lakes)
Full Job Posting
What You Will Do:
- Lead and develop a regional team of Field Service Technicians, with a strong focus on coaching, performance, and professional growth
- Manage key service and performance metrics across the internal team and authorized service providers
- Use data and analytics to identify trends, drive business insights, and support informed decision-making
- Continuously evaluate and improve processes to increase efficiency and simplify the customer and employee experience
- Partner cross-functionally with Sales, ProCare, and other stakeholders to ensure a seamless customer experience
- Support vendor and authorized service provider relationships across the region
- Balance strategic and operational priorities, with approximately 80% of time focused on office-based work and projects and 15–20% supporting field activities
- Location: Candidates must be located in Michigan, the Chicagoland area, Indiana, or Ohio.
- Location:
- Candidates must be located in Michigan, the Chicagoland area, Indiana, or Ohio.
- Bachelor’s degree
- 6+ years of relevant professional experience
- Experience working with SAP, Salesforce, ServiceMax, or comparable ERP, CRM, or field service management systems
- Experience using data, metrics, and reporting to evaluate performance and support business decisions
- Strong communication and cross-functional partnership skills
- 2+ years of people leadership experience
- Vendor or third-party service provider management experience
- USN: $89,300 - $148,800 USD Annual
- US5: $93,800 - $156,200 USD Annual
- US10: $98,200 - $163,700 USD Annual
- US15: $102,700 - $171,100 USD Annual
- US20: $107,200 - $178,600 USD Annual
- US30: $116,100 - $193,400 USD Annual
- View the U.S. work location and transparency guide to find the pay range for your location.
What You Need
Required:
Bachelor’s degree
6+ years of relevant professional experience
Experience working with SAP, Salesforce, ServiceMax, or comparable ERP, CRM, or field service management systems
Experience using data, metrics, and reporting to evaluate performance and support business decisions
Strong communication and cross-functional partnership skills
Preferred:
2+ years of people leadership experience
Vendor or third-party service provider management experience
United States of America Pay Ranges:
USN: $89,300 - $148,800 USD Annual
US5: $93,800 - $156,200 USD Annual
US10: $98,200 - $163,700 USD Annual
US15: $102,700 - $171,100 USD Annual
US20: $107,200 - $178,600 USD Annual
US30: $116,100 - $193,400 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.
Travel Percentage: 30%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Qualifications
- Bachelor’s degree
About Stryker
Global leader in medical technologies for orthopaedics, medical, surgical, and neurotechnology.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Stryker
Associate Sales Representative - Tampa - Injury/Infection Prevention
Tampa, USA
Product Support Specialist, Extremities - Northern Ireland
Belfast, GBR
Associate Sales Representative - New England- Injury/Infection Prevention
Boston, USA
Data Analyst (Contract) (Part-Time)
Hamilton, CAN
Senior Analyst Indirect Procurement (m/f/d)
, USA
Lead, EDT Applications Development
Gurugram, IND
Associate Sales Representative - Tampa - Injury/Infection Prevention
Tampa, USA
Post Market Quality Engineer (Hybrid)
Redmond, USA
Product Support Specialist, Extremities - Northern Ireland
Belfast, GBR
Associate Sales Representative - New England- Injury/Infection Prevention
Boston, USA
Lead Full Stack Engineer, EDT Innovation Lab
Gurugram, IND