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Associate (Regional) Manager, Field Service (Great Lakes)

Stryker
Lansing, USA
Full-time
Manager · 6+ years experience
Onsite
USD 89300-171100 / year
Discovered 1 weeks ago

Full Job Posting

What You Will Do:

  • Lead and develop a regional team of Field Service Technicians, with a strong focus on coaching, performance, and professional growth
  • Manage key service and performance metrics across the internal team and authorized service providers
  • Use data and analytics to identify trends, drive business insights, and support informed decision-making
  • Continuously evaluate and improve processes to increase efficiency and simplify the customer and employee experience
  • Partner cross-functionally with Sales, ProCare, and other stakeholders to ensure a seamless customer experience
  • Support vendor and authorized service provider relationships across the region
  • Balance strategic and operational priorities, with approximately 80% of time focused on office-based work and projects and 15–20% supporting field activities
  • Location: Candidates must be located in Michigan, the Chicagoland area, Indiana, or Ohio.
  • Location:
  • Candidates must be located in Michigan, the Chicagoland area, Indiana, or Ohio.
  • Bachelor’s degree
  • 6+ years of relevant professional experience
  • Experience working with SAP, Salesforce, ServiceMax, or comparable ERP, CRM, or field service management systems
  • Experience using data, metrics, and reporting to evaluate performance and support business decisions
  • Strong communication and cross-functional partnership skills
  • 2+ years of people leadership experience
  • Vendor or third-party service provider management experience
  • USN: $89,300 - $148,800 USD Annual
  • US5: $93,800 - $156,200 USD Annual
  • US10: $98,200 - $163,700 USD Annual
  • US15: $102,700 - $171,100 USD Annual
  • US20: $107,200 - $178,600 USD Annual
  • US30: $116,100 - $193,400 USD Annual
  • View the U.S. work location and transparency guide to find the pay range for your location.

What You Need

Required:

Bachelor’s degree

6+ years of relevant professional experience

Experience working with SAP, Salesforce, ServiceMax, or comparable ERP, CRM, or field service management systems

Experience using data, metrics, and reporting to evaluate performance and support business decisions

Strong communication and cross-functional partnership skills

Preferred:

2+ years of people leadership experience

Vendor or third-party service provider management experience

United States of America Pay Ranges:

USN: $89,300 - $148,800 USD Annual

US5: $93,800 - $156,200 USD Annual

US10: $98,200 - $163,700 USD Annual

US15: $102,700 - $171,100 USD Annual

US20: $107,200 - $178,600 USD Annual

US30: $116,100 - $193,400 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 30%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Qualifications

  • Bachelor’s degree

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