Associate Product Consultant

Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.

Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.

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Cvent Event Diagramming (formerly Social Tables) is a collaborative meeting and event diagramming platform used by planners and hotel professionals to bring successful events to life. It helps hotels and venues work with event professionals to design successful events. Hotels can show off your event space and collaborate in real-time with planners to demonstrate how your property or venue is uniquely suited to meet their requirements.

Hotels with Cvent Event Diagramming see a nearly 2% increase in F&B profit per occupied room, according to STR, a hospitality data group. Event Diagramming by Cvent is the world’s most popular event planning solution — and for good reason. Join more than 5,000 venues streamlining MICE sales, marketing, and operations today.

We have multiple Associate Product Consultant positions for graduates with 2-5 years of work experience in our Client Services Department for the product : Event Diagramming. As our clients' primary point of contact, you will spend approximately 90% of your day assisting clients over the phone or via chat and email. There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible.

Demonstrate detailed product knowledge when assisting clients over the phone and email by answering their product questions and offering technical assistance

Provide trainings and best practice tips to hotels and event organizers from around the world using the Cvent Supplier Network to market and sell group business

Gather client requirements for future releases of the product

Create and maintain all product documentation

Document all communication with the client in Cvent’s CRM software

Strive to meet weekly activity metrics as well as quarterly performance assessments

Bachelor’s degree with strong academic credentials.

Excellent communication skills (verbal and written)

Experience in Blended Process that involves working on Custom tasks & Projects – preferably travel & hotel background.

Strong business acumen, ethics and high integrity

Candidate must rank within the top 20% of their present team

Experience in working on Microsoft Excel and Word.

Candidates should be ready to work night / late night shifts

Must be articulate, organized, detail-oriented and have the ability to multi-task

Quick learner, with a positive attitude and ability to work well within a team

Should have 2 - 5 years of experience with a reputed organization, BPO or call center in supporting US, UK or Australia client