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Associate Process Manager

eClerx Services Ltd
Mumbai, IND
Full-time
Manager · 4–8 years experience
Onsite
Discovered 1 weeks ago

Full Job Posting

Key Responsibilities

  • Performance Monitoring & Troubleshooting
  • Monitor automated campaign workflows to ensure forms, approvals, and routing logic function correctly.
  • Identify issues across submissions, approvals, and workflow stages.
  • Fix functional issues inside Workfront and support stability of existing flows.
  • Workflow Optimization & Evolution (Fusion)
  • Enhance and evolve campaign workflows using Workfront Fusion.
  • Translate business requests from campaign managers into workflow logic changes.
  • Develop small-to-medium Fusion workflows to improve automation.
  • Ensure all enhancements are compliant with governance and best practices.
  • End-User Support & Enablement
  • Act as the primary SME for workflow-related questions from campaign managers and internal teams.
  • Provide clarifications, training, and documentation to support adoption.
  • Assist in onboarding teams to new or updated workflows.
  • Required Skills & Qualifications
  • 4–8 years of experience with Adobe Workfront (workflow creation, forms, approvals).
  • Hands-on experience with Workfront Fusion for workflow enhancement or automation tasks.
  • Strong troubleshooting skills across Workfront processes.
  • Ability to translate business processes into Workfront workflows.
  • Strong communication skills and stakeholder engagement experience.
  • Experience in campaign operations, marketing workflows, or MarTech is a plus.
  • Good to Have
  • Workfront or Fusion certifications
  • Experience integrating Workfront with AEM, CRM, or other marketing systems
  • Understanding of governance, naming conventions, or workflow best practices
  • Key Must-Haves
  • Strong hands-on experience with Adobe Workfront (forms, approvals, workflow configuration)
  • Ability to monitor and troubleshoot campaign automation flows
  • Working knowledge of Workfront Fusion to enhance and evolve existing workflows (not a heavy integration role)
  • Good communication skills to support end users and clarify workflow behavior
  • Campaign operations or MarTech workflow experience
  • Workfront certifications
  • Experience in enterprise workflow environments
  • This is a hybrid functional + light Fusion development role, not a Workfront admin or full-stack developer position.
  • Kindly start sharing profiles aligned to the above requirements at the earliest.

Nice-to-Have

  • Campaign operations or MarTech workflow experience
  • Workfront certifications
  • Experience in enterprise workflow environments
  • This is a hybrid functional + light Fusion development role, not a Workfront admin or full-stack developer position. Kindly start sharing profiles aligned to the above requirements at the earliest.

Qualifications

  • Hands-on experience with Workfront Fusion for workflow enhancement or automation tasks.

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