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Associate Principal - SAP-

Bristlecone
Bengaluru, IND
Lead · 5+ years experience
Onsite
Discovered 1 weeks ago
sapservicenow

Full Job Posting

Qualifications

  • 5+ years of experience in SAP delivery, modernization, or related enterprise transformation.
  • Proven track record leading large, multi‐disciplinary teams (10+ members) in quality and delivery functions.
  • Deep understanding of SAP modules, escalation handling, and compliance frameworks.
  • Hands‐on experience with ServiceNow, AI/ML automation, and process‐automation tools.
  • Strong analytical skills with ability to translate data into actionable insights.
  • Excellent stakeholder management and client‐facing communication abilities.
  • Demonstrated experience in designing onboarding, training, and readiness programs.
  • Expertise in root‐cause analysis, corrective‐action planning, and continuous improvement methodologies (e.g., Six Sigma, ITIL).
  • Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced degree preferred.
  • Ability to travel domestically and internationally as required.

Responsibilities

  • Drive end‐to‐end delivery of SAP modernization projects, aligning with Bristlecone’s methodology and client expectations.
  • Lead quality governance, compliance checks, and continuous process improvement across delivery teams.
  • Design and execute onboarding and readiness programs for new SAP consultants to accelerate production readiness.
  • Own escalation management, conduct root‐cause analysis, and implement corrective actions for breached tickets.
  • Provide data‐driven insights on operational efficiency, process adherence, and client satisfaction to senior leadership.
  • Champion AI‐enabled automation of audit and monitoring activities to reduce manual effort.
  • Oversee migration initiatives from legacy tools (e.g., SPC) to ServiceNow or similar platforms.
  • Author and maintain comprehensive knowledge‐base documentation and best‐practice guides.
  • Facilitate cross‐functional governance forums and knowledge‐sharing sessions with regional SPOCs and EIS teams.
  • Mentor and develop a team of 10+ quality and delivery professionals, fostering a culture of excellence.

Preferred Qualifications

  • Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced degree preferred.

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