Associate Principal Application Operations (Digital)
Responsible for ensuring stability and performance of digital applications, driving monitoring, incident management, and automation while managing vendors and compliance.
Skills
About This Role
Overview
The Principal Application Operations (Digital) is responsible for ensuring the stability, availability, and performance of all critical digital platforms.
This role oversees end-to-end operational health across mobile, web, APIs, CRM, and ERP systems, acting as a production gatekeeper while driving continuous improvement, automation, and operational excellence.
Key Responsibilities
- Ensure end-to-end availability, stability, and performance of digital applications.
- Drive proactive monitoring across application, infrastructure, database, and network layers.
- Lead incident management and root cause analysis (RCA).
- Act as the production gatekeeper for deployments and releases.
- Own Disaster Recovery (DR) strategies and execute regular DR testing.
- Provide performance reporting and stakeholder communication.
- Manage vendors and ensure SLA adherence.
- Drive audit remediation and compliance controls.
- Lead innovation through automation, AIOps, and RPA initiatives.
Requirements
- Bachelor s degree in Computer Science, Engineering, or related field.
- 10+ years of experience in application operations, support, or engineering roles.
- Strong knowledge of cloud platforms (Azure), databases, networking, and enterprise systems.
- Experience supporting mobile, web, API, CRM, and ERP applications.
Key Competencies
- Strong analytical and problem-solving skills
- Ability to manage critical incidents under pressure
- Excellent stakeholder communication
- Strong ownership and leadership mindset
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