Associate People Operations Partner
Full Job Posting
Qualifications
- University degree in HR Administration, Business Administration, or a related discipline, or equivalent years of experience
- 2 to 4 years of Human Resources administration, generalist, or HR shared services experience
- Basic analytical skills and knowledge of HR and organizational policies, procedures and processes
- Strong customer service and communication skills with exceptional attention to detail
- Ability to work independently and collaboratively in a fast-paced environment
- Proactive mindset with a focus on continuous improvement and operational excellence
- Comfort working with HR systems and data, with a willingness to learn and apply new technologies and tools
- What we offer:
- Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $80,000-95,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
- Learn More:
- Curious? To learn more about us and the work we do, visit UL.com
Responsibilities
- HR Transactions and Data Management. Process and support employee lifecycle transactions, including documentation, system updates, and approvals. Maintain accurate and compliant HR records across systems while supporting data integrity, audits, and quality assurance activities.
- Employee Support and Case Management. Provide responsive support to employees by addressing HR inquiries and managing Tier 2 ServiceNow tickets within established SLAs. Ensure interactions are handled with professionalism, accuracy, and a strong service orientation.
- Employee Journeys and High-Touch Experience Delivery. Support onboarding, offboarding, HR-managed leaves, and global transfer journeys in line with global standards and local requirements. Deliver a high-touch experience by guiding employees and managers through these key moments, monitoring progress, identifying gaps or delays, and helping employees feel supported, informed, and set up for success.
- Payroll and Benefits Administration Support. Support payroll processes by submitting monthly changes and new hire documentation to internal payroll teams. Support benefits administration, including enrollments, terminations, renewals, annual requirements, vendor coordination, and local benefits activities.
- Audits and Surveys. Support internal and external audits and survey requests by gathering and validating employee data and ensuring appropriate documentation and accuracy.
- Process Improvement and Documentation. Identify opportunities for improvement and contribute to the development of standard operating procedures and documentation to support consistent, efficient service delivery. Participate in system testing and support implementation of enhancements as needed.
- Reporting and Project Support. Track service delivery metrics and support reporting activities to inform improvements. Contribute to HR projects and initiatives, including system updates, process improvements, and operational transitions.
About UL Solutions
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