Associate Payments.

About This Role

Job Summary The purpose of this role is to validate & process payment request received through various internal channels across the bank.

Key Accountabilities Customer

• Back office – Mostly focused on internal service delivery.

Internal Process

• Focuses on process accuracy, integrity & efficiency.

Learning and Development

• Employee to identify training and development needs apart from what is recommended by line manager. Maintain effective work relationships with other individuals/teams within the Bank

Financial

• Recommends or influences expenditure but has not direct expenditure authority. Primary responsibility is to control cost and prevent wastage

Operational Procedures

• Review documents received through Documentum and process the payment as per SOP
• Review documents and raise request for missing details as per SOP
• All Online payments which are falling the error queue needs to be validated and formatted per SWIFT standards
• Prepare SWIFT messages for all manual payments as per SOP
• Setup Standing Orders as per request received from branches
• Prepare Manager’s Cheque as per request received from the clients
• Index the documents received from branches and notify dealers for all high value transactions as per SOP
• Prepare accounting entries for AML rejected payments and forward to approver for review and action
• Follow-up with branches to close out any queries raised
• Ensure all payments received are processed within cut-off time and identify areas/process improvement, document them and submit to line manager. Assist with UAT on process/system changes, or as required by internal policy
• Reconcile all related suspense/GL accounts in the required frequency and ensure that all receivables and payables are accounted for in the reconciliation statement

Other Accountabilities

• Knowledge on Fund Transfer Operations
• Knowledge on SWIFT payments
• Ability to collaborate and communicate effectively
• Ability to work under pressure
• English speaking preferred
• MS Office & Typing accuracy

Key Interactions Competencies

• Adaptability/Flexibility
• Budgets/Cost Control
• Communication
• Dependability
• Integrity/Ethics
• Interpersonal Skills
• Job Knowledge
• Listening Skills
• Problem Solving/Analysis
• Product Knowledge
• Teamwork

Skills

• Ability to interact with internal and external stakeholders
• Ability to work under pressure
• Awareness of local cultural and social factors, and labour law provisions

Education

• Bachelor degree or equivalent