Associate Operations Training & Onboarding - instashop

Day-to-Day Responsibilities

• Support the execution of onboarding programs for riders, pickers, and operational teams, ensuring timely completion of all mandatory training and deployment requirements.
• Deliver onboarding, refresher, and operational training sessions as per approved training plans, SOPs, and business requirements.
• Maintain training materials, attendance records, assessments, and certification data, ensuring accurate and up-to-date training documentation.
• Monitor trainee performance and identify knowledge or skill gaps, escalating recurring issues and supporting targeted coaching or retraining initiatives.
• Track training completion and post-training performance, providing regular updates and relevant insights to the Specialist and Operations teams.
• Support training improvement initiatives and operational projects, including employee engagement activities, feedback collection, process improvements, and other initiatives led by the Specialist.

Key Qualifications

• Bachelor’s Degree required.
• Minimum 3 years of experience and 1+ within Training, L&D or related functions within operations
• Strong communication skills in English
• Experience with e-learning platforms
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace

What you will bring