Associate Onboarding Specialist - Spanish Speaking

The Associate Onboarding Specialist supports the first stage of the OpenTable restaurant lifecycle. This role is the first point of contact for restaurants after the sale is complete and helps prepare each account for the appropriate onboarding experience.

Under structured guidance, the Associate Onboarding Specialist reviews and organizes account information, completes defined administrative and setup activities, collects initial customer information, supports initial configuration, and directs the account to the appropriate onboarding path. The role maintains accurate records and escalates questions or exceptions when additional support is needed.

The role succeeds through reliable execution, attention to detail, clear communication, timely escalation, and visible growth in product, process, and customer judgment.

Review assigned account, sales, restaurant, and operating information using documented procedures.

Complete defined administrative tasks that prepare the account for onboarding, including maintaining accurate ownership, attribution, notes, and records.

Collect required customer information and initial assets using approved processes and communication standards.

Support the initial profile and system configuration using approved tools and workflows.

Help direct accounts to the appropriate onboarding experience based on documented guidance.

Identify missing information, unclear expectations, or potential risks and escalate them appropriately.

Maintain accurate Salesforce records, notes, tasks, milestones, and next actions.

Prepare clear information for the Onboarding Specialist who receives the account.

Communicate clearly and professionally with restaurant partners and internal teams.

Complete required product, process, quality, and role training.

Participate in coaching, calibration, shadowing, and quality-review activities.

Use approved AI and automation tools responsibly to support productivity and work quality.

Strong organization, follow-through, and attention to detail.

Clear written and verbal communication skills.

Willingness to learn restaurant operations, OpenTable products, and customer lifecycle processes.

Ability to follow a structured process while recognizing when information is incomplete or inconsistent.

Comfort asking questions and escalating risk early.

Basic ability to learn and use Salesforce, collaboration tools, spreadsheets, and approved AI tools.

A customer-centered, inclusive, and team-oriented approach.

Ability to manage a defined workload in a remote or distributed environment.

Accurate and timely completion of assigned work.

Completeness and quality of account records and information prepared for onboarding.

Appropriate use of documented processes and escalation standards.

Responsiveness to customers and internal partners within team expectations.

Progress through required training and quality-calibration activities.

Demonstrated growth in independence, judgment, product knowledge, and ability to manage standard work.

5 weeks paid vacation

Private health & dental insurance

Work from (almost) anywhere for up to 20 days per year

Focus on mental health and well-being:

Company-paid therapy sessions through SpringHealth

Company-paid subscription to Headspace

Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)

Paid parental leave

Time off for your birthday

Paid volunteer time

Focus on your career growth:

Development Dollars

Leadership development

Access to thousands of on-demand e-learnings

Travel Discounts

Employee Resource Groups

Income protection and life assurance

Employee Assistance Program - including 24/7 GP & free legal advice

Pension plan contributions

Discounted gym membership

Bike2Work

Season ticket loan

Social events & Thursday happy hours

Free lunch 2 days per week

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need any reasonable adjustments during the application/interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

#LI-Hybrid