Associate Modern MDM

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future.

With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology.

At the heart of our business is our people.

We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs.

Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here.

Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

An Associate, for the MDM MS and MV team who would be responsible for Data cleansing/Analysis work for the MDM team within the defined SLA who can work globally.

Proactive/Reactive maintenance of product and price data as assigned would be the main KRA.

This role reports to the MDM Team Leader.

• Utilize Navision (NAV) and Product Hub tools effectively to manage daily operations and ensure timely delivery of work.
• Handle activities related to SNC Ticketing, Single Item Creation, and Bulk Item Creation in accordance with defined processes and quality standards.
• Create and maintain monthly price files for internal stakeholders, ensuring accuracy and timely delivery.
• Execute predefined regular monthly tasks for the Microsoft process, ensuring timely and accurate completion in line with business requirements.
• Extract, analyze, and validate data from primary and secondary sources, identifying and correcting any data inconsistencies or errors.
• Address operational issues, queries, and requests in an accurate, professional, and timely manner.
• Demonstrate strong ownership and accountability for assigned tasks and responsibilities, ensuring commitments are met and deliverables are completed on time.
• Collaborate effectively with internal stakeholders and cross-functional teams to support business objectives and operational requirements.
• Continuously identify and drive process improvement opportunities to enhance efficiency, quality, and customer experience.
• Ensure compliance with all established SLAs, KPIs, policies, and operational procedures.
• Maintain a high level of accuracy, attention to detail, and quality in all work performed.
• Flexible to work in rotational shifts, including mandatory night shifts, to support global business operations.
• Bachelor’s degree or equivalent qualification from a recognized institution.
• Fresher or 1+ years’ experience
• Working knowledge of ServiceNow (SNC) or any other ticketing tool.
• Basic understanding of software licensing concepts.
• Procurement background or understanding of the Source-to-Pay (S2P) cycle is an advantage.
• Experience working in an SLA-driven environment.
• Strong analytical and problem-solving skills with a methodical and logical approach.
• Ability to gather, analyze, and interpret data with a high level of attention to detail.
• Ability to research and validate information from multiple sources.
• Strong time management skills and the ability to meet internal customer-driven deadlines.
• Good interpersonal, communication, and teamwork skills.
• Proactive attitude with a passion for continuous learning and growth.
• Dedicated to delivering high-quality service and exceeding customer expectations.
• Proficient in Microsoft Office applications, particularly Excel (e.g., VLOOKUP, CONCAT, Pivot Tables).
• Ability to work effectively under pressure.
• Responsible, self-motivated, and self-confident