Associate Manager, Testing

We are looking for an experienced Quality Engineering Associate Manager to lead a high-performing testing team responsible for delivering quality across Insurance products and digital platforms. The ideal candidate is a strong people leader with deep Insurance domain expertise, excellent stakeholder management skills, and a passion for driving quality transformation through automation and AI.

This role requires balancing delivery excellence, leadership, innovation, and customer engagement while building a culture of continuous improvement.

Lead and mentor a team of Test Leads, Test Engineers.

Build a high-performance culture focused on accountability, collaboration, and continuous learning.

Coach team members through regular feedback, mentoring, and career development.

Drive employee engagement, succession planning, and talent development.

Manage resource planning, utilization, and capacity across multiple projects.

Own end-to-end testing delivery across multiple programs.

Define and execute testing strategies for Functional, Integration, System, Regression, UAT, and Production Validation.

Ensure delivery commitments are met with high quality and predictable timelines.

Monitor quality KPIs and implement improvement initiatives.

Drive defect prevention and root cause analysis.

Establish risk-based testing practices.

Partner with Business, Product Owners, Development teams, and Customers.

Present quality status, risks, and recommendations to senior leadership.

Manage customer expectations and resolve delivery challenges.

Facilitate governance meetings and quality reviews.

Strong understanding of Commercial or Personal Lines Insurance, including one or more of the following:

Policy Administration

Billing

Claims

Underwriting

Rating

Forms

Renewals

Endorsements

Cancellations

Preferred experience with Guidewire, Duck Creek, Majesco, or other Policy Administration Systems.

Lead adoption of AI across Software Testing.

Expected knowledge includes:

Generative AI applications in Testing

AI-assisted Test Case Generation

AI-assisted Test Data Generation

AI-assisted Defect Analysis

LLM fundamentals

Prompt Engineering

AI Agents

MCP (Model Context Protocol)

AI-powered SDLC tools

Ability to identify automation opportunities and implement AI-driven productivity improvements.

Strong people leadership

Team motivation

Conflict resolution

Coaching and mentoring

Decision making

Ownership mindset

Test Strategy

Test Planning

Risk Management

Release Management

Metrics & Reporting

Defect Management

Automation framework understanding

API Testing

SQL

Agile / Scrum

AI fundamentals

Property & Casualty Insurance

Commercial Lines preferred

Policy / Billing / Claims knowledge

Executive communication

Customer communication

Presentation skills

Negotiation

Stakeholder management