Associate Manager Quality
About This Role
Quality Operations Management
Own and manage complete QA function (inbound to dispatch).
Ensure adherence to defined quality standards, specifications, and shelf-life requirements.
Drive real-time quality decisions in dynamic operational conditions.
Inbound QC & Supplier Quality
Implement robust incoming inspection protocols (Brix, grading, defects, maturity).
Define acceptance/rejection criteria and ensure compliance.
Support supplier qualification, audits, and vendor performance monitoring.
E-commerce & Marketplace QA
Ensure high-quality standards for online platforms (cut fruits, fresh packs, RTE).
Minimize returns, complaints, and refunds through strict quality control.
Align QA processes with high-speed fulfillment models.
B2B & Wholesale QA
Ensure compliance with customer-specific requirements (Retail, HORECA, Airlines).
Manage bulk quality inspections and product standardization.
Support key accounts with quality reporting and issue resolution.
Food Safety & Compliance
Ensure compliance with FSSC 22000 / ISO 22000 / HACCP and UAE regulations.
Maintain FSMS, traceability systems, and audit readiness.
Stay updated on regulatory changes and ensure implementation.
Customer Complaints & CAPA
Ensure response within 24 hours and closure within 48 hours.
Conduct RCA and implement Corrective & Preventive Actions (CAPA).
Track trends and drive continuous improvement.
Process Improvement & Waste Reduction
Drive initiatives to reduce rejections, wastage, and variability.
Improve shelf life, yield, and process efficiency.
Team Management
Lead and develop a team of QA inspectors.
Conduct regular training on quality and food safety standards.
Audits & Reporting
Manage internal and external audits.
Publish quality dashboards and KPI reports.
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