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Associate Manager, Player Services

Vantage Studios
Pune, IND
Full-time
Manager · 3+ years experience
Onsite
Discovered Today

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QUALIFICATIONS

  • To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. You must be able to take a hands-on approach while maintaining self-sufficiency when working independently. Excellent communication, collaboration, and organizational skills with attention to detail while providing innovative thinking and continuous process improvement will define your success in this role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • EDUCATION:
  • Bachelor's degree in Business Administration, Information Technology, or a related field
  • Minimum 3 years of experience in a player support or service role, with at least 2 years in a managerial position.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and generate actionable insights.
  • Proficiency in player support software and tools.
  • Strong problem-solving and decision-making abilities.
  • Knowledge of ITIL practices and methodologies.
  • Experience in a global organization.
  • ITIL certification.
  • Multilingual capabilities.
  • This role may require occasional travel.
  • Ability to work flexible hours to accommodate global time zones.

SKILLS

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and generate actionable insights.
  • Proficiency in player support software and tools.
  • Strong problem-solving and decision-making abilities.
  • Knowledge of ITIL practices and methodologies.

PREFERRED QUALIFICATIONS

  • Experience in a global organization.
  • ITIL certification.
  • Multilingual capabilities.
  • WORKING CONDITIONS:
  • This role may require occasional travel.
  • Ability to work flexible hours to accommodate global time zones.
  • Considerable understanding of video games and broad video game culture.
  • The responsibilities outlined above are not exhaustive and may evolve in line with changing business, project, and organizational requirements or subject to change based on business requirements.
  • Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!

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