Associate Manager - Account Management

About This Role

JOB TITLE Associate Manager - Account Management | MAF Retail | Corporate Head Office UAE

Role Summary The Associate Manager – Account Management is part of a dynamic, results-driven commercial organization and plays a key role in scaling Carrefour’s Quick Commerce (Shop-in-Shop) initiative. The role holder will focus on recruiting, onboarding, and managing non-grocery partners such as pharmacies, beauty retailers, flower shops, electronics and specialty retail, ensuring strong operational execution, competitive pricing, and a high-quality customer experience.

ROLE PROFILE

• Source, pitch, negotiate, and onboard Quick Commerce partners across targeted verticals (pharmacy, beauty, flowers, electronics, specialty retail).
• Own the full partner lifecycle from lead generation (cold calls, visits, emails) to go-live and post-launch performance management.
• Act as the single point of contact for partners for all commercial, operational, and growth-related topics.
• Prioritize partner acquisition based on customer experience standards, operational readiness, pricing competitiveness, and service quality.
• Monitor KPIs including orders, conversion, cancellations, SLA adherence, pricing, availability, and customer experience.
• Own and coordinate the end-to-end onboarding process, ensuring partners are operationally ready before go-live.
• Work closely with Ops, Tech, Logistics, Legal, and Onsite teams to ensure smooth integration and execution.
• Support the evolution of the Quick Commerce model by contributing learnings from partners and the market.

Requirements

• Bachelor’s Degree in Marketing, Advertising or Sales
• 2 -3 years of experience in a similar position in Quick Commerce environment
• Strong analytical and technical skills
• Project management skills

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.