Associate Mako Product Specialist

Complete Mako training for all robotic-assisted surgery applications.

Obtain certification for each application needed to perform independent case coverage.

Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.

Observe and apply practices used to train and guide surgeons and hospital staff in robotic-assisted surgery.

Build troubleshooting skills to solve technical issues related to the robot.

Collaborate with the Education and Field Service teams to learn basic technical components of the robot.

Shadow and assist in the day-to-day coordination of accounts and necessary tasks to support scheduled robotic procedures.

Complete supervised cases are needed to obtain full certification for each application.

Develop knowledge of hospital and account preferences to meet or exceed customer expectations.

Deliver excellent customer service and foster positive, trusting relationships with surgeons and hospital staff.

Manage inventory, instrumentation, and total case preparation.

Ensure all cases are planned and reviewed with associated surgeons before scheduled surgeries.

Assist in product demonstrations and lab logistics to service sales, marketing, and potential customers.

Build collaborative relationships with internal sales team members to achieve business objectives.