Associate

Role overview

Client service and account support

• Provide client service, proactively resolve problems, and coordinate with internal departments and portfolio managers or investment advisors.
• Follow up on trades to ensure proper settlement and delivery; review daily activity to stay informed about client accounts.
• Manage daily tasks through a contact management system, respond to account inquiries, and follow up with clients.
• Contact clients to keep accounts accurate, up to date, and compliant.

Wealth management coordination

• Gather information, documents, and questionnaires; enter data into applications such as myGPS; track progress and follow up.
• Maintain an audit of wealth-management activities and priorities to inform client opportunities.
• Coordinate with wealth-management and insurance specialists and in-branch consultants; schedule work, track progress, and follow up.
• Liaise with branch management on wealth-management initiatives and progress.

Communications

• Update team communication channels, including websites, LinkedIn, Facebook, brochures, and newsletters.

Required qualifications

• Exceptional client-service skills and experience.
• Canadian Investment Regulatory Exam (CIRE).
• Administrative experience, preferably from another firm.

Assets

• Knowledge of Dominion Securities systems.
• Undergraduate degree.
• The ideal candidate has at least 3 years of investment-field experience as an assistant or associate.

Compensation

• Expected base salary range is $38,000–$50,000 per year.
• May be eligible for a discretionary or variable incentive payment up to 1.0 times base salary.
• Compensation may depend on experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Benefits and work environment

• Total Rewards Program with bonuses and flexible benefits; compensation may include commissions and stock where applicable.
• Coaching and development opportunities and work in a collaborative, high-performing team.