Associate IT Service Desk Specialist

At AbelsonTaylor Group, work that makes you feel good isn’t just what we do—it’s who we are. We believe that when you feel good about your work, and where you work, you bring your best self to it. That’s why we create an environment where creativity thrives, teamwork flourishes, and inclusivity is more than just a value—it’s a way of life.

Here, you’ll help propel brands that inspire health and brighter futures, all while finding the support, inspiration, and growth opportunities to reach your own potential. Together, we dream boldly, collaborate deeply, and make a meaningful difference—one idea at a time.

Now, we are on the lookout for an Associate Service Desk Specialist to join our team. This role focuses on developing experience and competence in addressing employees’ computer issues, including triage and troubleshooting. You should have technical experience with AbelsonTaylor’s software and hardware, including Windows/Mac builds, and knowledge of Microsoft Windows and Office 365 .

Ready to make a difference and be part of something extraordinary? Join us on this journey toward a healthier, happier world! Apply now!

Image Mac and Windows laptops for New Hire s and upgrade end user deployment.

Document and track recycled inventory using FreshService Asset Management , including the preparation of recycled inventory for disposal

Troubleshoot issues with Windows 10 OS, hardware/software, and peripherals

Troubleshoot issues with Apple macOS X 10.14 + OS, hardware/software, and peripheral s

Configure Active Directory and SaaS accounts for new hires and account deletions

Support AV equipment , including projectors, digital signage, and conference room equipment

Resolve support requests by phone, email, or in person

Consistently close and update assigned tickets and/or tasks with status information

Complete tasks/work orders on time, on own initiative by independently managing workload

Ability to conceptualize impact of recommended solutions

Monitors progress of assigned tasks to ensure deadlines are met with quality standards

Provide training support for agency software and other ‘IT to User’ training

Lift and carry objects, such as computers and peripherals up to 40lbs

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components

Support Infrastructure and Security Team as neede d

Work fully or partially remote and provide onsite support as needed

Ability to work effectively with people at all levels of the organization professionally

Strong understanding of the organization’s goals and objectives

Exceptional written, oral communication, and organizational skills

Strong interpersonal skills, with a focus on listening and questioning skills

C onduct research into a wide range of computing issues as required

Absorb and retain information quickly

P resent ideas in user-friendly language to non-technical staff and end users

Attention to detail and ability to maintain confidentialit y

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Experience working in a team-oriented, collaborative environment

Initiative, innovation, and efficient use of resources

Eager to learn new technologies

Adapt to change and exercise flexibility as required including working flexible night/weekend hours, occasional shift changes, and on-call availability

Sitting for extended periods of time

Pursuing associate's degree in information systems or similar equivalent experience

Minimum of 1 y ear working in an IT department for a small-medium sized corporation

Desired Certifications : Current CompTIA A+ certification, Microsoft Desktop OS Certifications, macOS Support Essentials Certification

Entry Level Working Knowledge: Active Directory User Administration and Group Policy, Cisco IP Phones, Cloud Applications such as Office 365, OneDrive, Cisco Webex, and Microsoft Teams, Laptop Imaging/Software Deployment using SCCM & JAMF, User Data Backup, Printer Management/Troubleshooting, Apple iPad Support, Familiarity with Android and Apple Mobile Devices, VPN connections.