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Associate IT Analyst
Acumatica
Hyderabad, IND
Full-time
Junior · 2+ years experience
Onsite
Discovered 3 days ago
azurejirapowershell
Key Skills for This Role
azurejirapowershell
Full Job Posting
Preferred Qualifications
- Experience with Intune or other enterprise endpoint management tools.
- Experience with Jira Service Management.
- Relevant Microsoft, ITIL, Endpoint Management, or Service Management certifications.
- Experience supporting meeting room AV equipment, printers, and workplace technology.
- Basic scripting or automation experience (PowerShell preferred).
- Experience coordinating with vendors and supporting IT procurement activities.
- Demonstrated ability to identify recurring issues and recommend service improvements.
- Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].
- Acumatica is a company on a mission. We are a leading innovator in cloud ERP with customers located around the world. But don’t take our word for it—read what analysts like G2 and Info-Tech have to say about us. Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud and mobile technology and a unique customer-centric licensing model, Acumatica delivers a suite of fully integrated business management applications, such as Financials, Construction, Distribution, and CRM, on a robust and flexible platform. In an interconnected world, Acumatica enables customers to take full control of their businesses, play to their organizations’ unique strengths, and support their clients by following them anywhere on any device. Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica’s mission, please visit: http://www.acumatica.com
Qualifications
- Bachelor's Degree in Information Systems, Computer Science, Engineering, or a related technical field (or equivalent practical experience).
- 2+ years of experience in IT Support, Desktop Support, Service Desk, or a similar end-user technology support role.
- Experience supporting Windows environments with exposure to macOS, iOS, and Android devices.
- Strong end-user troubleshooting skills across hardware, operating systems, productivity tools, networking, and connectivity issues.
- Experience with Microsoft 365 administration and identity/access management (Entra ID/Azure AD).
- Knowledge of endpoint management, device security, SaaS applications, and access administration.
- Understanding of TCP/IP, Wi-Fi, VPN, and remote access technologies.
- Experience working with ticketing systems and IT service management processes.
- Experience managing IT assets, including inventory tracking, asset lifecycle management, and user access controls.
- Strong customer service, communication, and stakeholder management skills.
- Ability to diagnose, prioritize, document, escalate, and resolve technical issues effectively.
- Ability to work independently, manage multiple priorities, and collaborate with cross-functional and global teams.
- Proficiency in spoken and written English.
- Preferred Qualifications
- Experience with Intune or other enterprise endpoint management tools.
- Experience with Jira Service Management.
- Relevant Microsoft, ITIL, Endpoint Management, or Service Management certifications.
- Experience supporting meeting room AV equipment, printers, and workplace technology.
- Basic scripting or automation experience (PowerShell preferred).
- Experience coordinating with vendors and supporting IT procurement activities.
- Demonstrated ability to identify recurring issues and recommend service improvements.
About Acumatica
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