oracle
Associate, HR Shared Service
Ford Motor Company
Chennai, IND
Full-time
Mid · 3+ years experience
Hybrid
Discovered 4 weeks ago
Oracle HCMHRIS
Key Skills for This Role
Oracle HCMHRIS
Full Job Posting
Responsibilities
- Manage incoming chats, calls, emails, and service requests, providing timely and accurate responses to employee and people leader inquiries while escalating complex issues when appropriate.
- Support the processing of HR service requests, including employee data updates, organizational changes, compensation-related updates, leave administration, and other HR transactions in compliance with company policies and applicable regulations.
- Maintain accurate employee records and ensure timely updates within HR systems, including Oracle HCM and other HR technology platforms.
- Perform HR administrative activities related to onboarding, offboarding, employee data management, benefits administration, payroll support, and staffing processes.
- Assist employees and people leaders by providing information on HR policies, programs, procedures, and available HR services using approved guidance and resources, ensuring a positive employee experience.
- Support the monitoring and reporting of HR Shared Services metrics, including response times, service request volumes, data accuracy, first-contact resolution, and onboarding effectiveness.
- Prepare HR documentation, reports, communications, presentations, and other administrative materials following established processes and timelines.
- Provide operational support to HR Managers and HR Business Partners by assisting with HR transactions, reporting, compliance activities, and workforce data maintenance.
- Assist in the implementation of HR programs and projects, including employee engagement initiatives, process improvement efforts, system enhancements, and HR service delivery initiatives.
- Support the development and maintenance of process documentation, standard operating procedures, knowledge articles, and process maps to drive consistency and operational effectiveness.
- Identify data discrepancies, process gaps, or compliance concerns and escalate them appropriately to ensure accurate and compliant HR operations.
- Maintain accurate and confidential employee records, including personal data, compensation information, benefits enrollment, leave records, and other HR-related documentation in accordance with applicable laws, regulations, and company policies.
- Contribute to continuous improvement initiatives by providing feedback and recommendations to enhance HR service delivery, employee experience, and operational efficiency.
Qualifications
- Bachelor's Degree in Human Resources, Organizational Development, Business Administration, or a related discipline.
- Master's Degree is preferred.
- Minimum of 3+ years of experience in Human Resources Shared Services, HR Operations, HR Administration, or a related HR function.
- Experience working with HR Information Systems (HRIS), preferably Oracle HCM.
- Experience supporting employee lifecycle processes and delivering employee-focused HR services.
- Certified Human Resource Professional (CHRP)
- SHRM Certified Professional (SHRM-CP)
About Ford Motor Company
Verified company details for this employer are not available yet.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Ford Motor Company
Senior Manager, Product Research
Dearborn, USA
Discovered TodayFull-time
Project Manager, Ford Energy
, USA
Discovered TodayFull-time
Machining Process Engineer
Dearborn, USA
Discovered TodayFull-time
Staff Exterior Lighting Systems Engineer
Long Beach, USA
Discovered TodayFull-time
Material Flow Engineer
Dearborn, USA
Discovered TodayFull-time
Supply/Merchandising Intern
Paris, CAN
Discovered TodayFull-time
Senior Industrial Designer - Components
Dearborn, USA
Discovered TodayFull-time
Embedded Software Engineer-Audio
Dearborn, USA
Discovered TodayFull-time