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Associate General Manager_E-Commerce_Omni Channel Concept.Home Centre.UAE_JAFZA_Home Centre

Home Centre
Dubai, UAE
Full-time
Senior
Onsite
Discovered 1 weeks ago

Full Job Posting

E-Commerce Business Management

  • Deliver revenue, profitability, conversion, and customer experience targets across digital channels.
  • Monitor business performance and identify opportunities to improve sales, margin, inventory productivity, availability, and customer acquisition.
  • Lead periodic business reviews and provide clear, actionable insights to senior leadership.

Strategic Initiatives & Transformation

  • Lead high-impact cross-functional projects that enhance e-commerce capabilities, operating models, and business performance.
  • Drive platform enhancements, process improvements, automation initiatives, and digital transformation programs.
  • Establish governance, milestone tracking, risk management, and executive reporting for key initiatives.

Fulfilment & Customer Experience

  • Partner with Supply Chain and Operations teams to improve fulfilment performance, delivery experience, and customer satisfaction.
  • Drive initiatives to reduce cancellations, improve stock availability, and enhance service levels.
  • Support implementation of scalable fulfilment and operational solutions.

Analytics & Performance Management

  • Develop reporting frameworks, dashboards, and performance reviews to support data-driven decision-making.
  • Translate business insights into actions that improve growth, profitability, and operational efficiency.

Stakeholder Management

  • Collaborate with senior stakeholders across Commercial, Marketing, Finance, Technology, Supply Chain, Customer Care, and Legal.
  • Align teams on priorities, remove execution barriers, and drive timely delivery of business objectives.

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