Associate Engineer, Professional Services

About ITS

Job Summary

Responsibilities

• Deliver IT projects common at small and mid-sized businesses
• As requested, travel onsite to client offices to provide services supporting the project team. Days not spent travelling will be worked either onsite at the office or in the agreed upon remote location.
• Provide superior service to customers and clients.
• Work closely with the project team to complete the defined project objectives outlined in the project statement of work.
• Collect and analyze project data to create status reports against the established project milestones and recommend future actions.
• Review reports of production, malfunction, and maintenance to determine or address issues.
• Assess the status of projects against the planned schedule, identify actual or potential problems, and facilitate solutions to ensure projects are completed on time.
• Manage and prioritize personal utilization in project work to ensure that hours are being directed towards productive, billable work.
• Other related duties as assigned, including dispatch work on client sites, and managing service tickets that are assigned to the project team queue, and responding in an agreed upon timeframe.
• Analyzes and troubleshoots ticket logs and tracks the nature and resolution of problems and can perform all levels of routing incident analysis.
• Interacts and works directly with multiple advanced engineer groups and vendors to escalate technical issues, provide client updates, and drive incidents to resolution often collaborating between more than one group at a time if needed.

Knowledge, Skills, and Abilities

• Effective time management and multi-tasking skills
• Maintains the ability to stay organized and be detail-oriented
• Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
• Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
• Confident and comfortable with client facing activity. Demonstrates the ability to follow up on client feedback to drive outcomes
• Strong oral and written communication skills
• Communicate effectively with internal team members, customers, clients, and stakeholders.
• Microsoft Windows /Active Directory and related services
• Server hardware configuration, including RAID, NIC teaming
• UPS configuration
• Microsoft 365 (Exchange Online, SharePoint, Azure AD & Intune)
• Hypervisor exposure (VMware ESXi, Microsoft Hyper-V, Citrix XenServer)
• Network Design basics (IP schemes, DHCP, Firewall, Router, Switch configurations)
• Wireless Network technologies including cloud managed products

Experience

Certificates, Licenses, Registrations

Compensation Package

• ITS offers a full benefits package, including:
• Rich Medical and prescription plans
• Dental & Vision
• Paid Holidays and Flexible Paid Time Off
• 401K/401K Roth with Safe Harbor matching
• Stock Appreciation Rights
• Company-paid life insurance, long-term and short-term disability insurance
• Company-paid mental health support & financial wellness services
• FSA for medical and dependent care
• HSA option with compatible medical plan
• Company-paid training, materials, and exams
• Performance-based bonuses
• IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Requirements

• Effective time management and multi-tasking skills
• Maintains the ability to stay organized and be detail-oriented
• Demonstrates a passion for solving problems or helping others and take the initiative in driving continuous improvement/execution excellence
• Exceptional organizational skills, including the ability to self-manage and multi-task effectively and accurately in a fast-paced and dynamic environment
• Confident and comfortable with client facing activity. Demonstrates the ability to follow up on client feedback to drive outcomes
• Strong oral and written communication skills
• Communicate effectively with internal team members, customers, clients, and stakeholders.
• Microsoft Windows /Active Directory and related services
• Server hardware configuration, including RAID, NIC teaming
• UPS configuration
• Microsoft 365 (Exchange Online, SharePoint, Azure AD & Intune)
• Hypervisor exposure (VMware ESXi, Microsoft Hyper-V, Citrix XenServer)
• Network Design basics (IP schemes, DHCP, Firewall, Router, Switch configurations)
• Wireless Network technologies including cloud managed products