Associate Director – Partner Management
Role Overview
Build, manage and grow ASPR's global partner network across more than 95 countries.
Serve as the main point of contact for subcontractor partners supplying qualified L1/L2 EUC and Enterprise resources.
Work with Delivery, Recruitment, Legal, Finance and Account teams to support customer delivery and business growth.
Key Skills for This Role
Full Job Posting
Role overview
Build, manage and grow ASPR's global partner network across more than 95 countries.
Serve as the main point of contact for subcontractor partners supplying qualified L1/L2 EUC and Enterprise resources.
Work with Delivery, Recruitment, Legal, Finance and Account teams to support customer delivery and business growth.
Partner management and governance
- Identify and onboard partners across EMEA, APAC and the Americas, with focus on countries where coverage is thin.
- Complete partner due diligence and establish agreements, rate cards, vendor-system records and operational briefings.
- Maintain partner coverage, skills, capacity and performance records.
- Run business reviews, scorecards, escalations, corrective actions and backup planning; monitor KPIs and security and privacy compliance.
Commercial and resource delivery
- Negotiate rates, payment terms, contracts and volume pricing; benchmark rates and support pre-sales and bids with pricing and coverage information.
- Coordinate renewals, rate revisions and commercial disputes.
- Source and screen candidate profiles, coordinate technical interviews, manage onboarding and track resource deployment.
Compliance and verification
- Ensure engagements meet applicable local labour, working-time, tax, work-permit and worker-classification requirements.
- Verify partner registrations, insurance and other statutory obligations; work with Legal to reduce country-specific risks.
- Coordinate background checks and ensure every selected resource is cleared before deployment.
- Keep compliance and verification records secure and audit-ready.
Required experience and skills
- 10–12+ years in partner/vendor management, supplier management or global resource sourcing.
- Experience managing a multi-country subcontractor or vendor network; EMEA, APAC and Americas exposure is a strong plus.
- Understanding of L1/L2 EUC and Enterprise IT roles, including deskside support, IMAC, hardware break-fix and network support.
- Strong negotiation, commercial, contract, SLA, compliance, background-verification and partner-governance skills.
- Strong communication, relationship-building and organizational skills; able to manage multiple urgent requirements.
- Working knowledge of Excel, PowerPoint and vendor-management or ATS tools.
- IT infrastructure services, field services, EUC or IT staffing experience is preferred.
About ASPR Technology
ASPR Technology provides global IT infrastructure managed services, specializing in field services and L1/L2 EUC and Enterprise support in more than 95 countries.
The company delivers services through on-demand dispatch and dedicated FTE models and is ISO 27001 and ISO 9001 certified.
Compensation and employment
- Full-time role.
- Pay is ₹1,200,000–₹1,600,000 per year.
Workplace
- The role is based in Noida, Uttar Pradesh, and the work location is in person.
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