Associate Director - Implementation

Key Responsibilities:

• Work closely with the leadership to define implementation priorities, operating plans and strategic initiatives.
• Own end-to-end implementation for Intugine's key enterprise customers, ensuring timely go-live and successful adoption.
• Own the implementation strategy and solution design for new and existing enterprise accounts.
• Lead and mentor a 30–50 member implementation organisation across program management, field implementation and on-ground support.
• Drive implementation KPIs, revenue realisation, utilisation and operational efficiency, providing regular visibility to leadership.
• Build scalable implementation processes and a repeatable implementation playbook across customers and geographies.
• Partner closely with Sales, Product, Engineering and Customer Success to solve complex customer and implementation challenges.
• Take ownership of critical escalations and work directly with customers and internal teams to unblock implementation.
• Build and develop a strong second line of leadership within the implementation function.
• Identify opportunities to improve implementation margins, timelines, quality and overall customer experience.

Requirements

• 8–12 years of experience in implementation, logistics technology, supply chain, IoT, hardware, or related domains.
• B.Tech / B.E. from a Tier-1 or Tier-2 engineering institute is mandatory.
• Exposure to IoT/hardware implementation , particularly within logistics technology or SaaS environments , is a plus.
• Proven experience in Logistics Tech / Supply Chain Technology with hands-on implementation ownership.
• Proven track record of leading large implementation teams across multiple projects, customers, and geographies.
• Strong implementation architecture and solution-thinking capabilities, with the ability to translate complex customer requirements into scalable implementation frameworks.
• Strong client-facing experience with end-to-end delivery ownership and the ability to manage senior customer stakeholders.
• Strong technical literacy, particularly around APIs, system integrations, data flows, and troubleshooting integration-related challenges.
• Strong problem-solving, stakeholder management, communication, and execution skills.
• Ability to work closely with senior leadership and independently drive strategic and operational initiatives.

Good to Have