Associate Director - Hire to Retire Process Transformation_Dubai Holding Group Services

About Dubai Holding Group Services

Role Overview

(Hire-to-Retire, Learning, Employee Experience) through

Human Capital Services Operating Model Strategy

• Co-define with the VP HC Services Pillar and GCPO the
• target HC services operating model
• , including scope, service tiers, GS vs vertical splits, and sourcing strategy.
• Translate Group people strategy into
• standardized HC capabilities
• , service designs, and transformation roadmaps.
• Balance enterprise standardization with
• vertical-specific workforce and regulatory needs
• .

End-to-End HC Process & Service Transformation

• Lead transformation of
• Hire-to-Retire and related HC value chains
• , focusing on experience, efficiency, control, and scalability.
• Drive
• process harmonization, simplification, and automation
• , eliminating fragmentation across entities and verticals.
• Embed
• controls-by-design
• , data quality standards, and compliance requirements into HC processes.
• Digital & Technology Enablement (in partnership with Group IT)
• Act as the
• HC Services transformation authority
• across HR platforms (HCM, ATS, LMS, performance, workforce analytics).
• Partner with Group IT / Strategy &Value Creation to define
• HC target architectures
• , integration, AI capability, and roadmap priorities.
• Ensure HC solutions are
• employee-centric, secure, compliant, and scalable
• , aligned to Group architecture & data security standards

Workforce Data, Analytics & Insight

• Champion the use of
• workforce data and analytics
• to support strategic decision-making (e.g., workforce planning, productivity, attrition, skills, cost-to-serve).
• Partner with Strategy & Value Creation and Finance to develop
• people economics and workforce ROI models
• .
• Enable predictive and prescriptive insights to support GCPO, CHROs, and business leaders

Employee & Manager Experience Design

• Lead the design of
• consumer-grade employee and manager experiences
• across HC touchpoints.
• Drive self-service, guided workflows, and proactive support models that reduce friction and improve satisfaction

Stakeholder Leadership & Change Enablement

• Act as a trusted advisor to the

GCPO and Vertical CHROs

• on HC service strategy, transformation priorities, and trade-offs.
• Lead complex change initiatives impacting employees, managers, and HR teams.
• Align HR, Operations, IT, Finance, and Risk stakeholders around common outcomes and value metrics.

Value Realization & Continuous Improvement

• Define clear
• success metrics
• for HC transformation (cost-to-serve, cycle time, experience, data quality, compliance).
• Track and realize benefits from HC initiatives, ensuring sustained value delivery.
• Establish a culture of
• continuous improvement and service excellence
• within HC Services.
• About you:
• The preferred candidate for this role should possess the following experience and credentials:

Qualifications, Experiences and Skills

• Bachelor’s or Master’s degree in HR, Business, Psychology, Information Systems, or related discipline.
• **10–15+ years’ experience**
• in HR transformation, shared services, consulting, or enterprise HC operations.
• Demonstratable experience in deployment of AI-enabled solutions in the Human Capital services domain
• Demonstrated experience transforming
• HC services at scale
• in complex, multi-entity organizations.
• Strong understanding of
• HC operating models, HR technology ecosystems, and workforce analytics
• .
• Proven ability to operate credibly with
• senior HR, business, and technology leaders
• .

Skills and Competencies

• Human Capital operating model design
• End-to-end HC process transformation
• Workforce analytics & people economics
• Digital HR enablement
• Stakeholder influence & change leadership
• Commercial and value-oriented mindset
• Employee experience design
• About the Benefits:
• At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues.
• Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment.
• We strongly believe in creating an empowered Classification: Internal workforce that will help us build a connected city for tomorrow.
• We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.