Associate Director, Enablement, Client Management UAE and MENA

About This Role

Job Summary We are seeking a dedicated Associate Director to lead Enablement efforts across Client Management teams within the UAE and MENA region. This role plays a pivotal part in championing standardised procedures and best practices to enhance operational excellence and risk management. You will be instrumental in fostering a culture committed to zero operational loss and first-time right execution, acting as a subject matter expert and advisor.

Strategy & Enablement Standards

• Lead the consistent implementation of Department Operating Instructions (DOIs) and embed standard work methodologies across client-facing teams to ensure operational consistency and compliance.
• Promote a collaborative and consultative approach to risk mitigation by engaging with stakeholders to identify and address potential risk issues proactively.
• Drive the development of a transparent and open communication culture with auditors and regulators, ensuring engagement aligns with regulatory expectations.
• Elevate client management capabilities by embedding robust governance frameworks and risk reporting best practices.
• Serve as an expert resource, facilitating a culture focused on precision and operational integrity within the teams.

Business Collaboration

• Provide critical support for regulatory inspections and audit inquiries related to client management operations.
• Build and maintain effective cross-functional relationships with Business Units, Finance, Risk, Technology, and Operations to align objectives and enhance team performance.
• Undertake special projects and responsibilities as assigned by the Line Manager and Country Head, ensuring delivery of agreed outcomes.

Process Management – Credit Documentation

• Oversee and execute key credit fulfilment processes, including comprehensive BCA reviews, preparation and validation of facility documentation, and management of security documentation.
• Ensure timely and accurate execution of the Key Control Self-Assessment (KCSA) and Control Standard Test (CST) processes, maintaining strict adherence to internal control guidelines and deadlines.
• Monitor collateral valuations, document expirations, and ensure the issuance and discharge of credit limits are conducted seamlessly to support business needs.

Core Responsibilities In this role, you will undertake a wide range of responsibilities designed to support and enhance client management operations and compliance frameworks. Your key duties will include:

• Strategic Enablement: Lead initiatives to harmonise department operational procedures, ensuring teams consistently adhere to established standards and regulatory guidelines.
• Risk Mitigation: Partner closely with risk and compliance units to implement proactive strategies that identify, assess, and mitigate operational risks within client management processes.
• Stakeholder Engagement: Develop and nurture transparent communication channels with internal and external stakeholders including auditors and regulatory bodies to foster trust and compliance.
• Operational Excellence: Champion a culture of continuous improvement by providing training, guidance and support to Client Management teams aimed at enhancing accuracy, efficiency and first-time right outputs.
• Credit Documentation Oversight: Manage and execute critical credit documentation tasks, ensuring all legal and procedural standards are met and documentation lifecycle is properly maintained.
• Reporting & Controls: Oversee the implementation and monitoring of key controls such as KCSA and CST, ensuring timely completion and accurate reporting to uphold governance standards.
• Cross-functional Collaboration: Engage proactively with various business units, technology, finance, and operations to streamline workflows, solve complex challenges, and contribute to collective growth.

About Standard Chartered Standard Chartered is a global banking group with a long-standing heritage spanning over 170 years. We bring together the agility of a challenger with the strength and stability required to make meaningful impacts worldwide. Our commitment is to improve lives, create sustainable value, and foster innovation in everything we do.

At Standard Chartered, our purpose is to drive commerce and prosperity through our unique diversity. Our brand promise, 'Here for Good', reflects our dedication to responsible banking and long-term client relationships. We're proud to cultivate a workplace where every person’s unique talents are valued and where inclusion is more than a policy – it’s a way of life.

Our Core Behaviours Underpin How We Work Together

• Do the right thing: Act with integrity, courage and accountability putting clients first.
• Never settle: Pursue continuous improvement, innovation, and simplicity.
• Are better together: Foster inclusion, collaboration and mutual respect among diverse teams.

Join us in shaping a future where finance works for everyone.

What We Offer

We Recognise And Value Each Employee’s Contributions And Strive To Provide a Comprehensive Package That Supports Your Professional And Personal Wellbeing. Our Offerings Include

• Competitive remuneration: Reflecting the responsibilities and markets in which we operate, aligned with our Fair Pay Charter.
• Robust benefits: Core bank contributions towards retirement savings and essential insurances including medical and life cover, tailored voluntarily to local needs.
• Generous leave entitlements: Annual leave, parental leave up to 20 weeks, sabbatical opportunities up to 12 months, and volunteering leave to encourage community engagement.
• Flexible working arrangements: Options that balance office presence and remote work, supporting diverse work styles.
• Wellbeing initiatives: Access to Unmind, a leading digital mental health platform, wellbeing workshops, global Employee Assistance Programmes, and designated mental health first aiders.
• Learning and development: Continuous opportunities for reskilling, upskilling, and career progression through digital, virtual, and in-person learning platforms.
• Diversity and inclusion: An inclusive culture where unique perspectives are respected, and everyone has the chance to thrive and contribute fully.