Associate Director, Enablement, Client Management UAE and MENA

Job Summary

Strategy & Enablement Standards

• Lead the consistent implementation of Department Operating Instructions (DOIs) and embed standard work methodologies across client-facing teams to ensure operational consistency and compliance.
• Promote a collaborative and consultative approach to risk mitigation by engaging with stakeholders to identify and address potential risk issues proactively.
• Drive the development of a transparent and open communication culture with auditors and regulators, ensuring engagement aligns with regulatory expectations.
• Elevate client management capabilities by embedding robust governance frameworks and risk reporting best practices.
• Serve as an expert resource, facilitating a culture focused on precision and operational integrity within the teams.

Business Collaboration

• Provide critical support for regulatory inspections and audit inquiries related to client management operations.
• Build and maintain effective cross-functional relationships with Business Units, Finance, Risk, Technology, and Operations to align objectives and enhance team performance.
• Undertake special projects and responsibilities as assigned by the Line Manager and Country Head, ensuring delivery of agreed outcomes.

Process Management – Credit Documentation

• Oversee and execute key credit fulfilment processes, including comprehensive BCA reviews, preparation and validation of facility documentation, and management of security documentation.
• Ensure timely and accurate execution of the Key Control Self-Assessment (KCSA) and Control Standard Test (CST) processes, maintaining strict adherence to internal control guidelines and deadlines.
• Monitor collateral valuations, document expirations, and ensure the issuance and discharge of credit limits are conducted seamlessly to support business needs.

Core Responsibilities

• In this role, you will undertake a wide range of responsibilities designed to support and enhance client management operations and compliance frameworks.
• Your key duties will include:
• Strategic Enablement: Lead initiatives to harmonise department operational procedures, ensuring teams consistently adhere to established standards and regulatory guidelines.
• Risk Mitigation: Partner closely with risk and compliance units to implement proactive strategies that identify, assess, and mitigate operational risks within client management processes.
• Stakeholder Engagement: Develop and nurture transparent communication channels with internal and external stakeholders including auditors and regulatory bodies to foster trust and compliance.
• Operational Excellence: Champion a culture of continuous improvement by providing training, guidance and support to Client Management teams aimed at enhancing accuracy, efficiency and first-time right outputs.
• Credit Documentation Oversight: Manage and execute critical credit documentation tasks, ensuring all legal and procedural standards are met and documentation lifecycle is properly maintained.
• Reporting & Controls: Oversee the implementation and monitoring of key controls such as KCSA and CST, ensuring timely completion and accurate reporting to uphold governance standards.
• Cross-functional Collaboration: Engage proactively with various business units, technology, finance, and operations to streamline workflows, solve complex challenges, and contribute to collective growth.

About Standard Chartered

• Standard Chartered is a global banking group with a long-standing heritage spanning over 170 years.
• We bring together the agility of a challenger with the strength and stability required to make meaningful impacts worldwide.
• Our commitment is to improve lives, create sustainable value, and foster innovation in everything we do.
• At Standard Chartered, our purpose is to drive commerce and prosperity through our unique diversity.
• Our brand promise, 'Here for Good', reflects our dedication to responsible banking and long-term client relationships.
• We're proud to cultivate a workplace where every person’s unique talents are valued and where inclusion is more than a policy – it’s a way of life.
• Our Core Behaviours Underpin How We Work Together
• Do the right thing: Act with integrity, courage and accountability putting clients first.
• Never settle: Pursue continuous improvement, innovation, and simplicity.
• Are better together: Foster inclusion, collaboration and mutual respect among diverse teams.
• Join us in shaping a future where finance works for everyone.

What We Offer

• We Recognise And Value Each Employee’s Contributions And Strive To Provide a Comprehensive Package That Supports Your Professional And Personal Wellbeing.
• Our Offerings Include
• Competitive remuneration: Reflecting the responsibilities and markets in which we operate, aligned with our Fair Pay Charter.
• Robust benefits: Core bank contributions towards retirement savings and essential insurances including medical and life cover, tailored voluntarily to local needs.
• Generous leave entitlements: Annual leave, parental leave up to 20 weeks, sabbatical opportunities up to 12 months, and volunteering leave to encourage community engagement.
• Flexible working arrangements: Options that balance office presence and remote work, supporting diverse work styles.
• Wellbeing initiatives: Access to Unmind, a leading digital mental health platform, wellbeing workshops, global Employee Assistance Programmes, and designated mental health first aiders.
• Learning and development: Continuous opportunities for reskilling, upskilling, and career progression through digital, virtual, and in-person learning platforms.
• Diversity and inclusion: An inclusive culture where unique perspectives are respected, and everyone has the chance to thrive and contribute fully.