Associate Director - City Technology PMO & Demand Management (DEL 3)

Overview

Reporting Line

Direct Reports

Role Scope (City Technology Only)

• City Platforms (integration/IoT/data)

• City OT & Smart Systems technology
• City Physical Security technology
• City ICT infrastructure and data centers including City IT/OT Security

Key Responsibilities

• Delivery & Handover Governance Framework (City Technology)
• Implement and maintain Delivery & Handover Governance standards for City Technology programs, including:
• + reporting templates and cadence
• + stage-gate criteria
• + RAID log standards
• + dependency tracking rules
• + baseline control requirements (scope/schedule/cost)
• Ensure all delivery teams and vendors comply with governance controls

• Integrated Program Controls

• Maintain an integrated view of City Technology delivery progress across towers and suppliers
• Track delivery milestones, critical path items, and cross-tower dependencies
• Identify schedule slippage, scope creep, and delivery risk early and escalate through governance forums

• Stage Gates & Assurance (Delivery-to-Run)

• Govern and enforce delivery stage gates, including:
• Design completion readiness (as required by TDAs)
• Testing and commissioning evidence
• Documentation and as-built readiness
• Operational readiness evidence for transition into technology support
• Ensure no system progresses through gates without evidence and sign-offs

City Platforms (Integration / IoT / Data)

• City ICT Infrastructure and Data Centers including City IT/OT Security
• Risk, Issues, and Dependency Governance (RAID)
• Own RAID governance standards across all City Technology delivery programs
• Ensure RAID logs are complete, current, and actionable
• Run dependency reviews and cross-tower issue resolution sessions
• Escalate unresolved risks/issues to the appropriate governance level

• Delivery Reporting & Executive Packs

• Produce standardized delivery reporting packs including:
• Schedule health (RAG)
• Delivery risk exposure
• Dependency hotspots
• Milestone achievement
• Vendor delivery performance indicators
• Readiness risks for transition to technology support
• Ensure reporting is auditable and consistent across towers
• Vendor Delivery & Handover Governance Support (non-commercial)
• Ensure vendors comply with City Technology Delivery & Handover Governance requirements:
• + Reporting cadence
• + Evidence packs
• + Stage-gate readiness
• + Documentation standards
• Provide delivery performance evidence to:
• + Commercials/Vendor Management function (for contract governance)
• + City Technology leadership (for escalation)
• Alignment to Governance, Architecture, and Cybersecurity
• Ensure delivery programs comply with:
• + corporate technology governance processes (where applicable)
• + City Technology governance and architecture standards
• + design authority requirements (IT/OT/physical security/platforms/data)
• + cybersecurity gating requirements
• + Track and report exceptions and required waivers through the correct forums

Internal

• Director — City Technology Governance & Architecture
• Tower Directors (Apps / OT / Physical Security / Platforms / Infrastructure / Cybersecurity)
• City ITSM governance and assurance function
• Director — City Technology Operations (City) (for transition readiness alignment only)
• Finance / budgeting governance stakeholders

External

• Systems Integrators
• Delivery contractors
• OEMs providing commissioning and handover support
• Managed service providers supporting transition planning

Success Measures (KPIs)

• % of City Technology programs compliant with Delivery & Handover Governance reporting cadence
• Stage-gate compliance rate (% passing with complete evidence)
• % of projects with maintained baseline (scope/schedule/cost)
• Delivery risk closure rate (RAID actions completed on time)
• Number of uncontrolled scope changes / late change requests
• Reduction in "handover defects" (missing documentation, missing runbooks, missing monitoring)
• Reduction in incidents caused by poor delivery transition within first 30 days of go-live

Operational Readiness & Handover Governance

• Define acceptance criteria for transition from Project to Operations
• Ensure support documentation, runbooks, monitoring, SLAs and vendor contracts are in place
• Validate security hardening and compliance sign-offs
• Coordinate CAB approvals and go-live governance
• Confirm training and knowledge transfer completion

Portfolio & Financial Governance

• Track total technology investment portfolio (CAPEX and transformation OPEX)
• Align with Finance for forecasting accuracy
• Monitor cost variance and earned value performance
• Maintain benefits realization tracking framework

Stakeholder Management

• Engage Directors across all City Technology tower
• Interface with Corporate PMO and Enterprise Architecture
• Present executive updates to Technology Steering Committee
• Coordinate with Procurement and Legal for contract governance alignment

Requirements

• 15+ year-experience in large-scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance / PMO / program controls roles
• Experience in complex multi-domain environments, ideally including:
• + IT + OT programs
• + infrastructure and data centers
• + physical security technology delivery
• + smart city platforms and integration
• Strong knowledge of:
• + stage-gate Delivery & Handover Governance
• + RAID management
• + dependency management
• + reporting and executive governance packs
• Strong stakeholder management and escalation skills
• Bachelor's degree in Engineering, IT, Computer Science or related field (Master's preferred)
• Experience managing IT + OT delivery environments preferred
• Strong experience in governance-heavy or giga-project environments
• PMP or equivalent certification required
• Agile/Scrum or SAFe certification preferred
• ITIL knowledge required
• Strong financial governance and executive reporting capability