Associate Director, Athletics Ticket Operations
Key Skills for This Role
Full Job Posting
Major/Essential Functions
Manage game day operations for assigned Texas Tech athletic events, including post-game summaries, attendance tracking, and sales reporting.
Process daily deposits and reconciliations for the ticket operations unit, including complimentary ticket reconciliations.
Deliver exceptional customer service to all constituents through inbound/outbound calls, email communication, and day-of-game ticket sales.
Maintain and manage ticketing system databases, including Paciolan and Salesforce.
Supervise, train, and schedule part-time and student staff.
Assist with the daily operations of the ticket office.
Support the achievement of defined revenue goals for each sport as established by the Athletic Department.
Assist with the season ticket renewal process for all ticketed events.
Perform other duties as assigned by the Assistant AD of Ticket Operations and the Associate Athletic Director for Ticket Services.
Build and configure seasons, events, and individual games using Paciolan software.
Develop and maintain relationships with season ticket holders and donors.
Oversee/coordinate assignment and distribution of away game and postseason tickets in conjunction with the Red Raider Club and priority points system.
Prepare and submit work orders and purchase orders; complete P-Card reconciliations for Ticket Operations and Sales staff.
Comply with all NCAA, Big 12, and Texas Tech University rules, regulations, and policies.
Preferred Qualifications
- Three years of experience in collegiate athletics, professional sports, ticket operations, ticket sales, or a related field.
- Experience using Paciolan ticketing software, including building seasons, events, price structures, and individual games.
- Experience with Salesforce or another CRM platform and maintaining accurate customer and ticketing databases.
- Experience supervising, training, scheduling, or providing direction to student, part-time, or game-day staff.
- Working knowledge of season ticket renewals, complimentary ticket management, player/guest admissions, and postseason or away-game ticket allocation.
- Demonstrated ability to build and maintain positive relationships with season ticket holders, donors, fans, coaches, staff, and other constituents.
- Strong customer service, communication, organizational, and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office applications, particularly Excel, and the ability to analyze and communicate ticket sales, attendance, and revenue data.
- Ability and willingness to work evenings, weekends, holidays, and athletic events as required.
- Knowledge of NCAA and conference rules and regulations related to ticket operations and intercollegiate athletics.
About Texas Tech University
Public research university advancing education and knowledge.
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