Associate Customer Support Engineer - Intern

Role Overview

Responsibilities

• Support and troubleshoot software applications.
• Manage customer reported cases/issues through to resolution.
• Verify, reproduce and isolate faults in software reported by the Customers.
• Answer customer queries with detailed investigation and clear communication.
• Serve as customer advocate throughout the customer lifecycle.
• Must be willing to work in shift based on business needs.
• Apply analytical thinking and strong technical troubleshooting skills.
• Learn and adopt new technologies and services.
• Perform account management tasks such as case reviews, customer conference calls and assisting with project go-lives.
• Travel as needed and work extended hours under tight deadlines when required.

Requirements

• Engineering Degree (B.E / B.Tech) in Computer Science or IT related disciplines with CGPA of 7.5 or higher.
• Knowledge and/or experience with JAVA, XML, Apache and client-server applications.
• Knowledge and/or experience in coding with Core Java / Groovy is advantageous.
• Familiarity with MS SQL Server, Oracle and Java frameworks (Spring, Hibernate, J2EE).
• Understanding of relational database structures and web-based enterprise solutions.
• Excellent written and verbal communication in English.
• Strong Customer Service orientation.
• Detail-oriented, self-motivated and assertive communicator.
• Ability to work in shifts and collaborate in virtual teams across locations.
• Leadership, time management and organizational skills.

Optional Qualifications

• Hands on experience with Java Programming.
• Experience with Windows server including clustering and VMWare.
• Networking technologies especially TCP/IP, Linux (or other flavor of UNIX).

About Kaleris