Associate Customer Service Specialist

Job description

Key Responsibilities

• Represent the company to both external and internal customers.
• Process and follow up on customer orders in compliance with current policies, procedures, and work instructions.
• Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers.
• Support sales contracts and related documentation.
• Develop and maintain close day-to-day relationships with distributors and service providers.
• Maintain accurate Customer and Material Master Files.
• Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements.
• Manage web-based ordering or registrations.
• Confer with management regarding customer credits and returns goods for credit.
• Identify quality assurance complaints and write price differentials on mail orders.
• Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels.
• Manage customer complaints and the return process.
• Coordinate on warranty issues.
• Maintain return acceptance criteria.
• Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.
• Support the organization of excellent, efficient third-party warehousing & distribution operations.
• Support the establishment of an effective quality management system.
• Required Experience
• Candidates for this position should possess 2-5 years of relevant experience.
• Work Location
• This full-time position is based in Jeddah, Makkah, Saudi Arabia.

Qualifications

• Candidates for this position should possess 2-5 years of relevant experience.
• Work Location
• This full-time position is based in Jeddah, Makkah, Saudi Arabia.