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Associate Consultant

KPMG Global Services
Bengaluru, IND
Full-time
Mid
Onsite
Discovered 1 weeks ago
jiralinuxsplunk

Full Job Posting

Qualifications

  • Knowledge/Experience in:
  • Windows/Linux operating systems.
  • Network L1 troubleshooting skills.
  • DNS, Active Directory & IIS.
  • Monitoring Tools such as Nagios, SCOM, SolarWinds, Splunk, AppDynamics &
  • BMC Patrol.
  • ITIL Knowledge
  • Ticketing Tools such as Service Now, Jira etc.

Responsibilities

  • Job Title Analyst - Technology Operations Center
  • Job Family Infrastructure Operations
  • Job Summary
  • This role is responsible for ensuring the availability of critical infrastructure systems and partnering closely with other technology teams to deliver operational excellence 24/7/365.
  • Principal Responsibilities
  • Provide 24x7 network and system support and monitoring for business critical
  • Environments.
  • Monitor the operational support systems to proactively identify service impacting
  • events relating to IT, network, and facility conditions.
  • Escalate problems to the appropriate engineering disciplines within the organization
  • or external vendors as required to achieve resolution.
  • Use standard KBA’s/Runbooks to mitigate or resolve tickets and support requests,
  • escalating to appropriate teams as necessary.
  • Ensure all support documentation and Knowledge base articles remain accurate and
  • are up to date.
  • Perform real time tier 1 troubleshoot via remote access to network devices
  • components to isolate, manage & resolve network impacting issues.
  • Monitor the High Priority tickets & act accordingly.
  • Maintain accurate operational documentation.
  • Liaison with ISPs, Vendors, Onshore & Internal teams to resolve issues at the earliest
  • possible time frame to reduce minimal business impact.
  • Knowledge of ITIL, IT operational processes including Incident and Problem
  • Management.
  • Strong verbal/written communication, with ability to effectively interact with
  • individuals at all levels of responsibility and authority.

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