Associate, CET
Skills
About This Role
Job Summary
- Provide excellent customer service by handling all inbound interactions in a professional manner and resolving queries and complaints to the satisfaction of the customers.
- ****Key Accountabilities****
- Contribute to ensure call centre accessibility and SLA by adherence to the shifting and schedule assigned and answer calls timely.
- Ensure each inbound interaction (calls or non-calls) are handled in an accurate & professional manner as per guidelines and procedures to ensure customer satisfaction and mitigate risk.
- Handle queries and complaints to ensure quality of resolution within TAT.
- Perform cross sell, digital migration or other initiatives as required by Contact Centre management.
- Seek and promote feedback from customers via CSAT or survey for quality improvements.
- Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
- Follow and abide the rules and regulations of the bank, CBIS and internal Contact Centre.
Other Accountabilities
- Providing accurate and complete information to customers
- Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.
- For Sadara or Private Banking customers, escalate customer challenges to RMs immediately for notification and resolution.
- Participate in training or development activities to improve own skills and knowledge.
- Highlight potential process improvements to Team Leaders.
Required Qualifications
- Bachelors Degree in business or equivalent.
Experience
- Prior Experience in related servicing role will not be required but will be an advantage.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Associate, CET
Commercial Bank · Doha
Job Summary Provide excellent customer service by handling all inbound interactions in a professional manner and resolving queries and complaints to the satisfaction of the customers. Key Accountabilities Contribute to
Skills
3 weeks ago
Apply Now↗Apply Now ↗Associate, CET
Commercial Bank · Doha
Job Summary Provide excellent customer service by handling all inbound interactions in a professional manner and resolving queries and complaints to the satisfaction of the customers. Key Accountabilities Contribute to
Skills
3 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required