Associate Business Systems Analyst
Role Overview
Optimizely is hiring an Associate Business Systems Analyst for its Enterprise Applications team.
The role supports Salesforce Revenue Cloud and the broader Quote-to-Cash ecosystem.
The position works with Sales Operations, Finance, and Revenue Operations across quoting, contracting, billing, revenue recognition, and the Quote-to-Revenue programme.
Key Skills for This Role
Full Job Posting
Company Overview
Optimizely provides AI-powered content creation, content management, and experimentation products for modern marketers.
The company supports more than 10,000 brands and has employees across 12 global offices.
Role Overview
Optimizely is hiring an Associate Business Systems Analyst for its Enterprise Applications team.
The role supports Salesforce Revenue Cloud and the broader Quote-to-Cash ecosystem.
The position works with Sales Operations, Finance, and Revenue Operations across quoting, contracting, billing, revenue recognition, and the Quote-to-Revenue programme.
Business Analysis and Requirements
- Elicit and translate stakeholder requirements into user stories with acceptance criteria.
- Conduct current-state and future-state gap analysis and identify risks, dependencies, and improvement opportunities.
- Facilitate requirements workshops and discovery sessions across multiple time zones.
- Maintain functional specifications, process flows, and data mapping documents.
Salesforce Revenue Cloud and Order-to-Cash
- Support Salesforce Revenue Cloud configuration, testing, and delivery for product catalogues, quoting, contract lifecycle management, billing schedules, and invoice generation.
- Analyse the end-to-end Order-to-Cash process from opportunity through revenue recognition and identify improvement opportunities.
- Work with developers and implementation partners to align solutions with business requirements.
- Support integration testing between Salesforce and systems including NetSuite and Avalara.
Testing and Quality Assurance
- Develop test scenarios, test cases, and test scripts from user stories and process documentation.
- Execute functional and regression testing across Salesforce Revenue Cloud and connected systems.
- Coordinate UAT, log defects in Jira, and track resolution through sign-off.
- Document defects with reproduction steps, expected and actual results, and business impact.
Stakeholder Collaboration and Support
- Build working relationships with stakeholders, developers, and implementation partners across the US, UK, and Vietnam.
- Communicate requirements, progress, and risks through written documentation and verbal updates.
- Provide day-to-day Salesforce support by triaging issues, identifying root causes, and coordinating fixes.
- Contribute to status reporting and sprint ceremonies including stand-ups, backlog refinement, and retrospectives.
Knowledge and Experience
- 2–4 years of experience in a Business Analyst, Systems Analyst, or related role within a technology or SaaS organisation.
- Hands-on exposure to Salesforce Revenue Cloud, including RCA and/or RCB, with quoting, contracting, billing, or order management configuration and testing.
- Working knowledge of the Order-to-Cash process in a CRM or ERP context.
- Experience writing user stories, acceptance criteria, functional specifications, and process documentation.
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