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Associate Business Manager

Jobs at Acosta
Cincinnati, USA
Full-time
Manager
Remote
Discovered 2 weeks ago
excel

Full Job Posting

Qualifications

  • Skills & Qualifications
  • Microsoft Office
  • Strong proficiency in Outlook, Excel, PowerPoint, and Word
  • Comfortable managing high email volume and multiple priorities
  • Strong Excel skills for tracking, research, reconciliation, and data management
  • Systems & Customer Knowledge
  • Knowledge of Kroger systems, processes, or ways of working strongly preferred
  • Experience with DemandTec or customer contract/promotion systems preferred
  • Experience working with EDI or electronic order processes preferred
  • Ability to learn multiple internal, customer, and client proprietary systems quickly
  • Business & Analytical Skills
  • Strong critical-thinking and problem-solving skills
  • Ability to research an issue, identify the root cause, and determine appropriate next steps
  • Strong attention to detail and accuracy
  • Ability to recognize discrepancies in pricing, contracts, POs, deductions, or documentation
  • Comfortable making decisions and taking appropriate action within defined responsibilities
  • Communication & Customer Service
  • Excellent written and verbal communication skills
  • Strong customer-service mindset
  • Comfortable communicating directly with Kroger, client contacts, and internal teams
  • Professional, friendly, approachable, and collaborative
  • Able to communicate difficult or complicated issues clearly and professionally
  • Physical Requirements
  • Sit for extended periods (typically 6+ hours per day).
  • Use a computer, including keyboard and mouse, for prolonged periods.
  • Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
  • Reach, bend, or stoop occasionally to access files or office materials.
  • Maintain focus and attention for long periods of desk-based work.
  • Follow clear directions.
  • Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.
  • We value innovative thinking and encourage you to contribute your unique perspective to drive business success. With a strong focus on professional development, the opportunity to advance your skills and career are supported. We are committed to fostering your growth and celebrating your successes.
  • #DiscoverYourPath

Key Responsibilities

  • Kroger Customer & Contract Support
  • Manage Kroger contract creation and maintenance, including work within DemandTec and other customer platforms.
  • Complete customer forms, price changes, item maintenance, and other Kroger-facing documentation.
  • Develop a strong understanding of Kroger processes, systems, requirements, and timelines.
  • Partner with Business Managers to support promotional planning and execution.
  • Customer Service, Orders & Backhaul
  • Serve as a day-to-day point of contact with Kroger Backhaul, client customer service teams, and internal partners.
  • Coordinate truck scheduling and work through late trucks, scheduling challenges, and transportation issues.
  • Manage PO adjustments, order discrepancies, pricing questions, and other order-related issues.
  • Proactively identify recurring issues and recommend solutions that prevent future disruptions.
  • Deductions & Claims Management
  • Research deductions to determine validity and supporting documentation requirements.
  • Work directly with client contacts and internal Acosta teams to investigate discrepancies.
  • Identify whether deductions should be accepted, challenged, or require further research.
  • Gather and organize supporting documentation needed to resolve or dispute deductions.
  • Identify patterns and recurring deduction issues and partner with the appropriate teams to address the root cause.
  • Become knowledgeable in client proprietary deduction and financial systems.
  • Dedicated Client Administrative Support
  • Provide dedicated administrative support for an assigned client.
  • Complete customer and client forms, documentation, and required paperwork.
  • Work within client proprietary systems and follow established client processes.
  • Provide EDI support and troubleshoot EDI-related issues as needed.
  • Maintain accurate records and ensure submissions are completed on time.
  • Support Business Managers with information, documentation, reporting, and other administrative requirements.
  • Learn client-specific processes and become a reliable resource for both the client and internal team.

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