Associate Business Analytics Analyst
Role Overview
Use data and insight to help shape the performance of Customer Operations teams.
Work with senior stakeholders to provide reporting on performance, customer experience and improvement opportunities.
Help evolve reporting, introduce new data and turn information into insight for better decisions.
Key Skills for This Role
Full Job Posting
Role overview
Use data and insight to help shape the performance of Customer Operations teams.
Work with senior stakeholders to provide reporting on performance, customer experience and improvement opportunities.
Help evolve reporting, introduce new data and turn information into insight for better decisions.
How you’ll contribute
- Produce daily, weekly and monthly reporting on performance and customer experience.
- Analyse data to identify trends, opportunities and areas for improvement.
- Improve reporting processes, tools and outputs.
- Work with different data sources and build knowledge of Excel, Power BI, SQL and Snowflake.
- Understand colleagues’ reporting needs and turn data into useful insight.
Essential skills
- Analytical and curious mindset, with interest in data and problem-solving.
- Good numerical skills and ability to interpret data and identify trends or patterns.
- Some experience using Excel to work with and analyse data.
- Ability to communicate clearly and build relationships with stakeholders.
- Interest in developing knowledge of data, reporting and visualisation tools.
Additional skills
- Exposure to Power BI, SQL or Snowflake is a plus.
- Experience collecting, analysing or presenting data through surveys, research, projects or reporting is a plus.
- Knowledge of Financial Services, Customer Operations or contact centre environments is a plus.
- Experience creating reports or data visualisations is a plus.
Workplace
- The posting identifies the role as hybrid.
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